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Author Topic: A customer  (Read 6762 times)

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Offline Peter Drouin

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A customer
« on: November 20, 2017, 08:32:46 PM »
Ordered
6, 10"x10"x12'
6. 8"x10x12' hemlock beams.
I did not have time to cut them that day. So I was up the next day and out at sunrise, 20°
Get the Cat going and cut, Called him, told him the beams are ready.
He shows up and wants to talk about the price.  ::) taz-smiley

He found the BAD Pete that day. And left with nothing.
That was only the #2 customer this year that wanted to talk price.
I think not bad, What say you. :snowball:
2008 LT40 super,2008 edger, Cat telahandler, JD 5410 And can cut up to 45' long
http://www.forestryforum.com/sanbornton     NH Timberland Owners Association supporter.
And a license NH soft wood grader.
Sawing since 1987

Online thecfarm

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Re: A customer
« Reply #1 on: November 20, 2017, 08:44:11 PM »
When we had the veggie business here,customers, ::) would complain about the price. I would ask them,you want to spend an hour picking 3 pounds of beans and get paid $9?? That is not even counting the cost of seeds. Nor the fertilizer to grow them.That is also not counting my time to weed either. I think about $10 a pound should do it.
 I could say that because it was my business. Now I work at a hardware I can't be quite so truthful.  ;D
Model 6020-20hp Manual Thomas bandsaw,TC40A 4wd 40 hp New Holland tractor, 450 Norse Winch, Heatmor 400 OWB,YCC 1978-79

Offline Dave Shepard

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Re: A customer
« Reply #2 on: November 20, 2017, 08:45:23 PM »
The last time someone wanted to talk price I told them to go out in the woods, find a log,  and chew it square with their bare teeth.
Wood-Mizer LT40HDD51-WR Wireless, Kubota L48, Honda Rincon 650, TJ208 G-S, and a 60"Logrite!

Offline Crossroads

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Re: A customer
« Reply #3 on: November 20, 2017, 08:48:53 PM »
I agree, that would be a choice of 2, take it or leave it! Especially if there was an agreement in advance.
2017 LT40 wide, Kubota l185dt, 2-036 stihl, 2001 Dodge 3500 5.9 Cummings,

Offline 4x4American

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Re: A customer
« Reply #4 on: November 20, 2017, 08:49:50 PM »
The last time someone wanted to talk price I told them to go out in the woods, find a log,  and chew it square with their bare teeth.


 :D :D :D


I think I might have to borrow that line from you...don't worry, I'll give it back when I'm done.
Boy, back in my day..

Offline cwimer973

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Re: A customer
« Reply #5 on: November 20, 2017, 09:04:57 PM »
“Chew it “ lol...definite shirt being made
Your Fellow Woodworker,
- Chris

Offline Peter Drouin

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Re: A customer
« Reply #6 on: November 20, 2017, 09:05:51 PM »
With your bare teeth.
 :D :D :D :D :D :D :D :D :D :D :D :D :D :D
Good one,
2008 LT40 super,2008 edger, Cat telahandler, JD 5410 And can cut up to 45' long
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Offline POSTON WIDEHEAD

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Re: A customer
« Reply #7 on: November 20, 2017, 09:06:32 PM »
We would not have had anything to talk about anyway......20 degrees?...... :D :D :D :D :D :D :D :D :D :D :D
Where's the Spoon?

Offline Peter Drouin

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Re: A customer
« Reply #8 on: November 20, 2017, 09:11:25 PM »
We would not have had anything to talk about anyway......20 degrees?...... :D :D :D :D :D :D :D :D :D :D :D


The sun was out, a nice day. ;)
2008 LT40 super,2008 edger, Cat telahandler, JD 5410 And can cut up to 45' long
http://www.forestryforum.com/sanbornton     NH Timberland Owners Association supporter.
And a license NH soft wood grader.
Sawing since 1987

Offline YellowHammer

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Re: A customer
« Reply #9 on: November 20, 2017, 09:15:10 PM »
We would not have had anything to talk about anyway......20 degrees?...... :D :D :D :D :D :D :D :D :D :D :D


The sun was out, a nice day. ;)

I bet it got pretty hot pretty fast!
HobbyHardwoodAlabama.com

Offline Peter Drouin

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Re: A customer
« Reply #10 on: November 20, 2017, 09:26:32 PM »
Yes, it did. It was only .95 a bf, cheap.
2008 LT40 super,2008 edger, Cat telahandler, JD 5410 And can cut up to 45' long
http://www.forestryforum.com/sanbornton     NH Timberland Owners Association supporter.
And a license NH soft wood grader.
Sawing since 1987

Offline Magicman

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Re: A customer
« Reply #11 on: November 20, 2017, 09:30:55 PM »
I don't sell but I guess that the question here is whether a price is quoted when the order is placed?  I know that I always quote my sawing and travel/setup rates when a customer calls.
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Never allow your "need" to make money to exceed your "desire" to provide quality service.....The Magicman

Offline Peter Drouin

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Re: A customer
« Reply #12 on: November 20, 2017, 09:33:20 PM »
Yes, Magicman.
2008 LT40 super,2008 edger, Cat telahandler, JD 5410 And can cut up to 45' long
http://www.forestryforum.com/sanbornton     NH Timberland Owners Association supporter.
And a license NH soft wood grader.
Sawing since 1987

Offline Magicman

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Re: A customer
« Reply #13 on: November 20, 2017, 09:37:33 PM »
Then that customer deserved to be booted.  Good on you.   :snowball:
Knothole Sawmill, LLC     '98 Wood-Mizer LT40SuperHydraulic   WM Million BF Club Member   WM Pro Sawyer Network

Never allow your "need" to make money to exceed your "desire" to provide quality service.....The Magicman

Offline Peter Drouin

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Re: A customer
« Reply #14 on: November 20, 2017, 09:44:23 PM »
There are times when a customer will be nice and poke a little to see if I will move on the price. Don't you get sometimes a customer say, If you come down just a little I will give you more work?
I have had loggers say If you come up with the price just a little they will bring just what I want for logs.
I tell them no.
2008 LT40 super,2008 edger, Cat telahandler, JD 5410 And can cut up to 45' long
http://www.forestryforum.com/sanbornton     NH Timberland Owners Association supporter.
And a license NH soft wood grader.
Sawing since 1987

Offline POSTON WIDEHEAD

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Re: A customer
« Reply #15 on: November 20, 2017, 09:51:06 PM »
We would not have had anything to talk about anyway......20 degrees?...... :D :D :D :D :D :D :D :D :D :D :D


The sun was out, a nice day. ;)

I bet it got pretty hot pretty fast!

Nice Tan Peter.  :D :D :D   smiley_sun smiley_furious3 smiley_argue01
Where's the Spoon?

Offline Peter Drouin

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Re: A customer
« Reply #16 on: November 20, 2017, 09:55:28 PM »
Thanks, goat man. I do have a nice one. ;D
2008 LT40 super,2008 edger, Cat telahandler, JD 5410 And can cut up to 45' long
http://www.forestryforum.com/sanbornton     NH Timberland Owners Association supporter.
And a license NH soft wood grader.
Sawing since 1987

Offline Darrel

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Re: A customer
« Reply #17 on: November 20, 2017, 10:08:54 PM »
Don't you get sometimes a customer say, If you come down just a little I will give you more work?

I had a lady say that to me once and I asked her why in the world she thought I would want to do more work for less pay when I had all the work I wanted at my current rate. That got her tail all in a knot and she started yelling telling me that I had just worked for free and drove off.  If I'd had a chance I would have told her that she had just given me her logs, but she was already gone.
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Offline Chop Shop

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Re: A customer
« Reply #18 on: November 20, 2017, 10:23:19 PM »
Custom sawing requires a 50% deposit.

I have a favorite saying,

Good, Fast, Cheap, pick TWO.

Offline PAmizerman

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Re: A customer
« Reply #19 on: November 20, 2017, 10:38:18 PM »
I've had people come buy lumber from me and rant and rave how nice it is. About an hour later my phone rings and all the sudden they found all these problems with it and want me to replace it. Or give them their money back. I tell them no problem. My return policy is an even exchange. Now all of the sudden they don't have time. or my favorite, "it would cost me more in fuel than it's worth" but they would come back for free lumber. Go figure. I'm just glad the good customers far outweigh the bad.
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