Delta is a stand up company!

woodmills1 · October 23, 2003, 04:05:13 AM

Back about three years ago, just before I moved to the new house, I purchased a Delta hollow chisel mortiser. It was on a special deal that also included 4 drill/chisel attachments. I got busy with a big moulding job, and then the move, so I never opened the box. It has been in the garage here at the new place, still in the box. Tuesday night I finally set it up, having finished rearranging the garage to be able to use my tools. Nice machine, quiet and well made.

BUT! no drill/chisel attachments in the box. ??? :

:-[

The paper work had a number to call for missing parts. Wife looks at me kinda funny ;D but I call anyway. On the phone I explain that I know it is old enough to be out of warrenty but really I just now set it up. I will have to talk with someone about this the customer rep says. A few minutes later and quess what?

FOUR HOLLOW CHISEL MORTISE ATTACHMENTS ARE HEADED MY WAY[/size][/color]

WOW! is that customer service or what? Nice to see that kind of company response! :D :D :D

chet · October 23, 2003, 07:46:32 AM

A few years ago my Delta chop saw developed a problem. I had this tool for many years but had only used it occasionally for cutting trim. I sent Delta an email, letting them know my disappointment. Two weeks later I received a package in the mail with every part needed to totally rebuild the saw.

SasquatchMan · October 23, 2003, 08:08:04 AM

Hah! That's Delta (Porter Cable) for you. Try that with DeWalt. "Sorry friend, you bought our garbage, now it's your garbage."

Actually, it's tough to get a response out of DeWalt at all.

The "Pro" tool makers, Makita, delta/PC, Bosch,and Milwaukee all have really good service attitudes, as far as I've experienced/heard. This is one reason the pros use those brands so much.

woodmills1 · October 23, 2003, 09:07:18 AM

I am amazed at this good company! I have 6' porter cable orbital sander, detail sander, belt sander and biscut jointer. All of them have been flawless. Never bought new Delta before but I promise I will. I do have a Delta No. 37-595 Saw-Jointer combination that seems to date to the fifties that works amazingly well.

Percy · October 23, 2003, 09:12:48 PM

Delta is smart.Just lookit all the good P.R. they got on this thread. I need a chop saw..... ;D

DanG · October 23, 2003, 09:19:49 PM

I been thinkin' real serious about picking up a portable benchtop planer this weekend. 8) 8) Guess what color I'll be looking at?

woodmills1 · October 23, 2003, 09:30:15 PM

I told the phone operator i would talk this up. The delta advantage, here on FF. Was using my porter cable disk orbital and also the detail sander today on a stripped refinshed oak dresser I have had for years. Was thinking about what I needed that DELTA might make. I think there is a small end table in my future with mortise and tenon joints. Anyone have hints on how to make tapered legs??

LSUNo1 · October 23, 2003, 09:33:48 PM

Most of my shop is outfitted with Delta tools. Had a problem with my benchtop planer out of warranty (just barely). We tried a few fixes but nothing worked. Ended up sending a new planer no questions asked. It is good business for them because after that I spent quite a few bucks more on additonal Delta tools.

DanG · October 23, 2003, 09:39:02 PM

Tapered legs are most effective when you make one end smaller than the other.

Another helpful hint on THE FORESTRYFORUM. :P
8) 8) 8) 8) 8) 8)

pappy · October 23, 2003, 11:12:56 PM

woodmills1

"Anyone have hints on how to make tapered legs??"

Draw a line where you want your taper to be, then rough cut on either the table or band saw free hand. Cut about 1/8" away from the line, set the jointer at 1/32" and joint it down to the line.

I made oodles this way ;D

Haytrader · October 24, 2003, 05:28:19 AM

DanG,

Can we expect regular tidbits of helpful information from you?
Is this going to be on a regular sceduled time table so that we will know when we are going to receive this valuable and useable knoledge?
:P :P :P

(whispers)
Ever since Red Skelton passed on, the wanna be's are comin outa the woodwork.....

D._Frederick · October 24, 2003, 08:57:24 AM

I was wondering who bought who and when, if Delta and Porter Cable are one?

pappy · October 26, 2003, 08:23:14 AM

D_Frederick,

Looks like, I got this from the Delta web site in the "About Us" page

Evolution Of A Strong Brand
In 1999, Delta began consolidating its operation with Porter-Cable Corporation, a sister company that manufactures portable electric & cordless power tools, air nailers & compressors, generators, and pressure washers. This decision led to a complete relocation of its headquarters and a new 425,000-square foot distribution center to Jackson, Tenn., where both companies are now based. The Tupelo manufacturing plant still remains operational.

http://www.deltawoodworking.com/