Woodmizer service

[uplander]

 Hello all! It has been a while since I have posted. I just wanted to take a moment to praise Woodmizer on their excellent customer service. I have almost finished the house that I constructed out of native timber
from my woodlot.
I needed some more poplar for cabinet fronts and I was out of the grade lumber I had sawn for the cabinets.
A carpenter friend of mine was looking at my left over floor joists and said what's wrong with re-sawing some of these joists! So we got out the mill and I fired it up after not using it for 6 months and as soon as i turned the feed on, BAM!. A runaway mill, full feed into the work piece and it stalled out. I carefully backed out of the board and started jockeying back and fourth with the feed control. Yep, no feed control whatsoever.

I went inside the cabin and called woodmizer the tech talked me through the diagnostic and I ordered a new "Mosfet". It came the next day and I installed it got and ready to take whack at resawing that board.
I was barely ten inches into the cut when BAM, full feed again and a stall. Boy that get exciting!

Back to the phone at the cabin and a call to customer service. They eventually routed me to an electrical engineer who had me go back through the mosfet diagnosis and the further to diagnosing the fact that I had a bad control board. They sent me a new control board which came the next day and deducted the cost
of the mosfet I got a day earlier from the price for the control board.

Good service and I got a real person in Indianapolis instead of someone I couldnt understand in India.

Thanks Woodmiser!

Photoes of the house coming soon. It looks great.


  Uplander

[Solomon]

Glad to hear you're happy with the service you got.  That's hard to find in this day and age. The folks at Woodmizer are pretty darn good people.

[POSTON WIDEHEAD]

 

 

[delvis]

We lost the head up and down motor on our mill 8 months after buying it.  We called WM and they sent a new one under warranty within a couple days no questions asked.  They wanted the old one back to see what happened to it.  Guessing the motor was okay but had a bad bearing.  It's been a year with this mill and this company and I couldn't be happier.  I guess that's bound to happen when the last mill you owned was sold by a company getting ready to declare bankruptcy without telling its potential customers...