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Author Topic: Today's happy customer  (Read 12829 times)

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Offline Jim_Rogers

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Re: Today's happy customer
« Reply #80 on: April 22, 2019, 02:13:03 PM »
Friday's happy camper (not customer) was me, as my customer showed up and picked up all his trailer decking that I have been storing here for over a month.
He was/is a good customer and I didn't charge him anything for storage as he paid his bill when I asked him for the money.



 

 

Jim Rogers

PS Saturday's happy customer showed up to pick up all his Norway maple but it was pouring rain soon after he got here and I didn't get a picture of the load on his landscaping trailer.

I made him haul out the two short trunks of the tree as he didn't want to pay extra to mill the short ones. And after he saw the size of the pile of lumber he was getting he figured he didn't need them after all.



 
Whatever you do, have fun doing it!
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Offline Jim_Rogers

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Re: Today's happy customer
« Reply #81 on: April 25, 2019, 04:56:08 PM »
Today's happy customer brought me a very small diameter branch from a maple tree.
I did the best I could but only got a few 1x4's out of it.
He was happy as the last sawmill he talked to about doing it told him that they were 4 to 6 months out on orders.

Not the best stuff or the smallest that I've cut this week:



 

And he was so happy he gave me a good tip. Thanks Andrew.

Jim Rogers
Whatever you do, have fun doing it!
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Offline Stephen1

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Re: Today's happy customer
« Reply #82 on: April 29, 2019, 08:41:43 PM »


 
This is my first Happy customer. I dried his Sugar Maple slabs in the IDRY vacuum kiln he had chainsaw milled. 4/4 amd 6/4 all dried in 9 days. 
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Offline richhiway

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Re: Today's happy customer
« Reply #83 on: April 29, 2019, 09:25:22 PM »
Nice Job! Was there much cracking or warping? 
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Offline Stephen1

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Re: Today's happy customer
« Reply #84 on: April 29, 2019, 11:31:42 PM »
Like I said a happy customer. The wood came out beautiful. Very little cracking or movement. I was quite happy to see the colour was the same going in and out. 
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Offline Jim_Rogers

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Re: Today's happy customer
« Reply #85 on: April 30, 2019, 10:13:35 AM »
Today's happy customer wasn't too happy. He wanted me to cut some 3/16" strips from a piece of air dried cherry. Then he wanted them to be 1/8" strips. I did the best I could but I didn't finish the job, as he didn't like the smoothness of the lumber from my fresh sharp blade. I suggested he take his lumber to a cabinet shop and get then to cut his strips on a table saw and not a rough cut sawmill.



 

He wanted to bend these strips around a form into a circle to make a tennis racket. And he didn't want to steam or wet the lumber.

Jim Rogers
Whatever you do, have fun doing it!
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Offline hacknchop

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Re: Today's happy customer
« Reply #86 on: April 30, 2019, 11:08:06 AM »
You did your best and he should appreciate it , what is it they say about pleasing everybody ? Thanks for sharing and I'm looking forward to the next "happy customer" . 
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Offline Stephen1

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Re: Today's happy customer
« Reply #87 on: April 30, 2019, 11:20:00 AM »
I guess you cant please everyone. He was asking the wrong tool to do the job. 
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Offline Old Greenhorn

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Re: Today's happy customer
« Reply #88 on: April 30, 2019, 01:10:41 PM »
Today's happy customer wasn't too happy. He wanted me to cut some 3/16" strips from a piece of air dried cherry. Then he wanted them to be 1/8" strips. 

He wanted to bend these strips around a form into a circle to make a tennis racket. And he didn't want to steam or wet the lumber.

Jim Rogers
Did he expect you to cut the 3/16 strips down to 1/8 or just change his mind on the thickness he wanted?
 Some folks would complain even if you hung them with a brand new rope. ;D

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I ain't the woodcutter, but I can cut wood 'til the woodcutter gets here.

Offline Jim_Rogers

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Re: Today's happy customer
« Reply #89 on: April 30, 2019, 01:35:52 PM »
Did he expect you to cut the 3/16 strips down to 1/8 or just change his mind on the thickness he wanted?

He changed his mind. I was prepared to cut them 3/16" as I had printed out a scale of dimensions for my mill to leave a 1 1/8" strip at the clamp on the bottom.
I had it on my scale clipboard ready when he got here.
Then after cutting a couple 3/16" thick he decided he wanted 1/8".
Then he started talking 3 millimeters. I told him my mill didn't have a millimeter scale or a 32nd scale on it.
As was said, he picked the wrong machine for the job.
Jim Rogers
PS. I gave him the phone number of the guy who runs the cabinet shop across the street for him to call him and make an appointment to have his lumber ripped on his table saw with a thin kerf blade.
Whatever you do, have fun doing it!
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Offline Old Greenhorn

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Re: Today's happy customer
« Reply #90 on: April 30, 2019, 03:14:53 PM »
I suspect that if he doesn't steam or soak those splits before bending, whatever he makes up will not last long. The fibers need to be soft to comply and take a new set. When I did prototype machine design work I used to get similar customers. They sort of knew what they wanted, then they told us how to make it, and weren't happy with what they got, so they blamed it on us and refused to pay what was agreed. After a few of those we started to put qualifiers on the agreement before we began work. It's a tricky balance until there is some trust between the customer and the supplier/shop.
 You can't win them all, especially with one hand tied behind your back.
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I ain't the woodcutter, but I can cut wood 'til the woodcutter gets here.

Offline Planman1954

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Re: Today's happy customer
« Reply #91 on: April 30, 2019, 06:07:29 PM »
Tell him to go jump in the lake! ....along with the strips. Thats what I did with some wood I wanted to bend. I let them soak overnight, and they bent the next day fairly well.
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Offline terrifictimbersllc

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Re: Today's happy customer
« Reply #92 on: May 01, 2019, 03:33:37 AM »
Then he started talking 3 millimeters. I told him my mill didn't have a millimeter scale or a 32nd scale on it.
:D :D

Accuset II can do millimeters.  It can also do other languages.  I was showing off once to a customer and put it into Polish.   Then it took me 15 minutes to figure out how to get back as I couldn't read anything. :D
DJ Hoover, Terrific Timbers LLC,  Mystic CT Woodmizer Million Board Foot Club member.  2001 WM LT40SHDD (42HP Kubota, Accuset2, FAO's, Lubemizer, debarker),  Logrite fetching arch, WM BMS250 sharpener/BMT250 setter.  2001 F350 7.3L PSD 6 spd manual ZF 4x4 Crew Cab Long Bed

Offline YellowHammer

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Re: Today's happy customer
« Reply #93 on: May 01, 2019, 07:09:01 AM »
You did great for trying.  The customer was asking for cabinet work from a sawmill.  Sometimes the best way to have a happy customer is to do a Nancy Reagan.

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Offline Andries

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Re: Today's happy customer
« Reply #94 on: May 01, 2019, 08:59:18 AM »
Hey YH, for the Foreign and Glaciated on the FF . . . . .
I've heard of doing a Barbara Bush "just say NO to drugs/whatever".
What did Nancy Reagan do to handle the 'born to be unhappy' goofs in the world?
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Offline YellowHammer

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Re: Today's happy customer
« Reply #95 on: May 01, 2019, 02:09:30 PM »
@Andries  
Oops, you got me, I got my presidential wives messed up. :D :D :D

Sometimes the best way to have a happy customer is to do a Nancy Reagan.  Barbara Bush
Oh, the heck with it, sometimes the best way to have a happy customer is to just say "Roll Tide!"

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Offline RichTired

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Re: Today's happy customer
« Reply #96 on: May 01, 2019, 02:17:17 PM »
YY, you were correct.
Nancy Reagan did say it:
"She championed recreational drug prevention causes when she founded the "Just Say No" drug awareness campaign, which was considered her major initiative as First Lady as per Wikipedia.
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Offline Andries

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Re: Today's happy customer
« Reply #97 on: May 01, 2019, 02:38:59 PM »
My bad, 
That comes from texting while being navigator between Chicago and Rockford. 
We've been on the road for a month, brain fry, and mixed up the First Ladies. 
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Online doc henderson

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Re: Today's happy customer
« Reply #98 on: May 01, 2019, 02:45:04 PM »
easy to confuse, both wonderful first ladies in my humble opinion.


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Offline Dana Stanley

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Re: Today's happy customer
« Reply #99 on: May 04, 2019, 09:49:14 PM »
Not sure if someone who doesn't even own a table saw can make a tennis racquet. 
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