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Arborwear



Author Topic: Expensive fitting  (Read 1113 times)

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Offline 69bronco

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Expensive fitting
« on: March 02, 2018, 05:37:11 PM »
I recently ordered a pair of work boots, the order was expedited efficiently and came on time. Unfortunately the boots didnít fit, as per the return instructions I shipped back with insurance,return signature and tracking. The original shipping was $18, return shipping $30. So it cost me $48 to try on a pair of boots. Just thought Iíd pass this along.
Lt 25, New Holland 555e backhoe, Ford 2120 and a sore back

Offline starmac

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Re: Expensive fitting
« Reply #1 on: March 02, 2018, 07:16:50 PM »
I generally try on several different brands and sizes of boots before I find ones that I can call fitting, never would I consider ordering any, for that reason alone.
Old LT40HD, old log truck, old MM forklift, and several huskies.

Offline 69bronco

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Re: Expensive fitting
« Reply #2 on: March 03, 2018, 08:38:45 AM »
Ya I hear you, not much for stores near me. First time I ever bought boots online, new sponsor an all, figured I give it a try. Guess I shoulda read the return policy before I hit the buy button. Won't happen again.
Lt 25, New Holland 555e backhoe, Ford 2120 and a sore back

Online Dave Shepard

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Re: Expensive fitting
« Reply #3 on: March 03, 2018, 09:19:35 AM »
I suspect that would be the same with any online shoe purchase. 
Wood-Mizer LT40HDD51-WR Wireless, Kubota L48, Honda Rincon 650, TJ208 G-S, and a 60"Logrite!

Online Dave Shepard

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Re: Expensive fitting
« Reply #4 on: March 03, 2018, 09:23:29 AM »
I just checked Hitchcock and they also do not pay return shipping. 
Wood-Mizer LT40HDD51-WR Wireless, Kubota L48, Honda Rincon 650, TJ208 G-S, and a 60"Logrite!

Offline Arborwear

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Re: Expensive fitting
« Reply #5 on: March 06, 2018, 08:56:40 AM »
I recently ordered a pair of work boots, the order was expedited efficiently and came on time. Unfortunately the boots didnít fit, as per the return instructions I shipped back with insurance,return signature and tracking. The original shipping was $18, return shipping $30. So it cost me $48 to try on a pair of boots. Just thought Iíd pass this along.
Thanks for the feedback, @69bronco . We're still a small company, but we hear you and are currently taking some time to review our return policies to make life better for our customers -- especially when you're trying to find the right size and just need to exchange an item.  We'll get back to you on this.
Arborwear
We are makers of honest, hardworking clothing
for people who work hard and play hard outdoors

Offline 69bronco

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Re: Expensive fitting
« Reply #6 on: March 06, 2018, 11:44:25 AM »
Can't ask for anymore that that!
Lt 25, New Holland 555e backhoe, Ford 2120 and a sore back

Offline Arborwear

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Re: Expensive fitting
« Reply #7 on: March 15, 2018, 04:01:23 PM »
@69bronco , thanks again for your helpful feedback.  We reviewed our exchange and return policy and decided to make some changes we think you'll appreciate.  It's important to us and to your safety that your outdoor clothing and boots fit properly.  To make that easier, if you need to exchange a clothing item or a pair of boots for a different size, we will offer free exchange shipping.  We will train our team and update our website on 4/1 to reflect the changes.  

Meanwhile, we would like to give you a personal promo code for $48 off + free shipping on your next Arborwear order.  Please email us at marketing@arborwear.com to receive your code.

Thank you!
Arborwear
We are makers of honest, hardworking clothing
for people who work hard and play hard outdoors

Offline 69bronco

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Re: Expensive fitting
« Reply #8 on: March 15, 2018, 05:25:07 PM »
Thank you for stepping up to the plate! You should do well here, you've got my buisiness! 
Lt 25, New Holland 555e backhoe, Ford 2120 and a sore back

Offline Southside logger

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Re: Expensive fitting
« Reply #9 on: March 15, 2018, 08:35:47 PM »
Not many companies out there these days that will respond like that.  For sure I will be researching your clothing and boots when I need them with that support, it makes all the difference.  Thanks.  
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Offline starmac

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Re: Expensive fitting
« Reply #10 on: March 16, 2018, 02:41:13 AM »
That is cool that you will do that, my feet are hard to fit, so I have never even thought of mail order, for that reason, still won't, it wouldn't be fair to you.
I will however take a look at your other products, as I would like to support a company that tries to be right with their customers. I just hope you will be able to keep that policy up, without it getting to be a financial burden.
Old LT40HD, old log truck, old MM forklift, and several huskies.

Offline Ianab

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Re: Expensive fitting
« Reply #11 on: March 16, 2018, 04:11:21 AM »
One thing I have noticed at work is we have an account with a local parcel service, and buy books of prepay tickets. Pickup is then booked on their web page. This works out a LOT cheaper than paying for single item over the counter, maybe 50% the cost. We might only send a couple of items a week, as most of out stuff is incoming, but it's enough to get the "business" rate. 

This explains why it cost $18 one way, then $30 back. 

Is it possible for the supplier to arrange the return freight, at their "account" rate, even if they charge the client, who doesn't have access to that cheaper option?
Weekend warrior, Peterson JP test pilot, Dolmar 7900 and Stihl MS310 saws and  the usual collection of power tools :)


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