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Author Topic: Norwood Owners, Customer Service Thoughts???  (Read 2691 times)

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Offline fluidp

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Re: Norwood Owners, Customer Service Thoughts???
« Reply #20 on: April 25, 2018, 01:35:14 AM »
My concerns were dealt with today.  I appreciate that Mike from Norwood stepped up to help out, and I will be contacting him. But I bought my mill off of the people at Norwood Canada, not Mike.   they dropped the ball on the customer service. I know that the backing is there and the product is good, but when I call, and they give me the excuse that they are "So Busy"...  Im sorry, but I don't really care that they are "So Busy". I have a problem, and I don't get returned emails, or returned phone calls....... I Gave them over $9000, and they don't have the time, because they are "SO BUSY"  I better just stop now and go mill some wood   haha

Offline Jeff

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Re: Norwood Owners, Customer Service Thoughts???
« Reply #21 on: April 25, 2018, 03:28:36 AM »
Yea, I would suggest that.

Thanks again Mike and Norwood.
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Offline dboyt

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Re: Norwood Owners, Customer Service Thoughts???
« Reply #22 on: April 25, 2018, 11:47:48 AM »
Like they say, if you want something done, ask a busy person to do it.  Mike is one of the busiest, hard-working people I know.  Somehow, he always has time to do just a little more!
Norwood MX34 Pro portable sawmill, 8N Ford, Lewis Winch

Offline Mike@Norwood

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Re: Norwood Owners, Customer Service Thoughts???
« Reply #23 on: April 25, 2018, 01:00:42 PM »
Fluidp

It does not matter to me where you purchased your mill. What does matter is that you chose to join the Norwood family. We appreciate your business. Always feel free to reach out to me and I'll be sure to help you out. (I also appreciate that you chose to go cut some wood  ;))

You can send me a PM here or shoot me an email to:
USA@norwoodsawmills.com



Have a great day

Mike 

Offline POSTON WIDEHEAD

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Re: Norwood Owners, Customer Service Thoughts???
« Reply #24 on: April 25, 2018, 07:07:15 PM »
 (I also appreciate that you chose to go cut some wood  ;))
:)
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