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Author Topic: Husqvarna 372xp x torq problem  (Read 486 times)

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Offline Cam460

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Husqvarna 372xp x torq problem
« on: February 11, 2019, 07:51:25 PM »
Just bought a brand new Husqvarna 372xp x-torq last week and the problems have already begun. I have run about 6-7 tanks through it 40:1 mix. First 3 tanks were the husky pre mix. All of a sudden the saw started running noticeably lean, it takes a while to idle down after a cut. So I richened up the L screw all the way which wasnít much with the limiter caps. Is the whole slow to return to idle normal for a husky or do I bring the thing back? Itís under warranty. Knew I shouldíve stuck with stihl! :D

Offline wild262

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Re: Husqvarna 372xp x torq problem
« Reply #1 on: February 11, 2019, 08:33:18 PM »
You can have the same problems with Stihl or any other brand, trust me.  Take it back to the dealer and leave it there with him a few days for a good check over.  Could be something simple.  Tell him you want it presure/vac tested.

Offline Cam460

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Re: Husqvarna 372xp x torq problem
« Reply #2 on: February 11, 2019, 08:48:40 PM »
Thanks for the advice I really hate putting my saws in the hands of the shop. Anything I should check on the saw before I send it in. I pulled the plug and it doesnít look too lean. 

Offline Old Greenhorn

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Re: Husqvarna 372xp x torq problem
« Reply #3 on: February 11, 2019, 08:49:09 PM »
Could be any brand. I don't own one of these (yet), but was at a logger's seminar a few weeks back and it came up when we were talking saws (imagine that?!). There was a lot of talk on the modules, apparently some earlier ones that still may be sitting on a shelf at some dealers are an earlier version and there was an 'update' because of 'issues'. Not being an owner/user, I kept my mouth shut and just listened. I did not file all the details away, but the take-away was that some guys had to get their modules updated and the saw ran fine. Take it back, check the basic stuff, but ask them to check the firmware dates (or what ever they call that dang voodoo) to see if it is current. I know a lot of these new saws 'program themselves based on usage' (this scares me a lot), and if the saw spends too much time idling, it will adjust the mix to run best at idle. I have a friend who climbs and his saw hangs on his belt a lot at idle while he is rigging. He says he is done with the Stihl gas saws because he only gets a couple of jobs out of them and they won't run for shoot. He is looking for a good battery saw to use aloft. Yeah, these computer 'enhancements' are working out great. Next thing you know, you software will expire. I hate the direction this is headed in, but I wish you the best of luck with your saw, and please do let us know how it turns out.
Tom
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Offline Old Greenhorn

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Re: Husqvarna 372xp x torq problem
« Reply #4 on: February 11, 2019, 08:54:15 PM »
Cam, where are you located, do you not have any good saw shops around? Obviously you didn't buy that saw from Home Despot. If it was a Husky dealer, service should be more important to them than sales.
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Offline Cam460

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Re: Husqvarna 372xp x torq problem
« Reply #5 on: February 11, 2019, 08:56:44 PM »
Thanks for the reply Tom, I think Iím gonna bring it in tomorrow. Can anyone tell me if these 372ís have any kind of modules that tune the saw on its own if so that scares me!  no_no 

Offline Cam460

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Re: Husqvarna 372xp x torq problem
« Reply #6 on: February 11, 2019, 08:57:58 PM »
Yes I am located in ct I got it from a husky/echo dealer in east Lyme. Gonna stop by in the morning. 

Offline Cam460

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Re: Husqvarna 372xp x torq problem
« Reply #7 on: February 11, 2019, 09:02:17 PM »
I would also like to mention this just started happening when I transferred from the husky pre mix to my own. Not sure why this is

Online lxskllr

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Re: Husqvarna 372xp x torq problem
« Reply #8 on: February 11, 2019, 09:08:30 PM »
Not familiar with Huskies, but a quick look says that doesn't have autotune, so no computer adjusting tune for you. That leaves the potential "legacy" tuning problems I'm not qualified to diagnose  :shrugs:

Offline sawguy21

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Re: Husqvarna 372xp x torq problem
« Reply #9 on: February 11, 2019, 09:14:50 PM »
Any new saw needs to be fine tuned after a few tanks for optimum performance, let the shop take a few minutes with it. This is understandable switching from canned fuel to a heavier oil mix.
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Offline Old Greenhorn

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Re: Husqvarna 372xp x torq problem
« Reply #10 on: February 11, 2019, 09:20:47 PM »
The fuel, unless it is bad, old, poorly mixed, should not cause the saw to delay dropping to idle. (And I don't think you could do that if you tried.)
 Remember the dealers job is to provide good service so that you come back, buy other stuff and build a long relationship. That is the plan anyway and you are right, some dealers look at customers coming in for service work as either annoyances, or cash cows. That is not always a bad thing if they doo good work, the FIRST time through, but if they don't, it is bad for them and bad for the customer.
 On the other side of the coin, as a customer with a problem, especially with a new saw, your job is to give them as much detail as possible about the problem, it's nuances, and the circumstances around that problem, as you have done here. You should also tell them your expectations i.e. :Could you please check [this, or that thing] and let me know what you find, as well as politely reminding them it is a brand new saw that cost a fair amount of very hard earned money and you are being more than reasonable in expecting them to make it run right so that you can make money for your 'next purchase'. Don't let them blow you off.
 I say this because my son has a property management business and he works really hard at it. He spends a LOT of money at a particular local dealer for equipment and service. Chainsaws are not his thing, but he uses them and has a few. He dropped one off that stopped running and they 'evlauated' it for him. They said it needed a new jug, piston, rings and connecting rod before they could even go any further. He didn't have the cash for that so he took it home and threw it in the corner of my shop. One night I took a quick look. Short story: nothing wrong with ANY of the things they mentioned, the saw starts and runs like a bandit, but it is not getting fuel ( I had to get fuel into it directly to try it) it needs a fuel filter, new air filter, new fuel line, and MAYBE a new carb. Now I bought my Husky there new a few years back. Do you think I am going there for service? I would not trust those guys as far as I could drop kick them.
 If you have to, make your dealer do their job. You have already paid for that.
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Offline wild262

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Re: Husqvarna 372xp x torq problem
« Reply #11 on: February 11, 2019, 09:36:17 PM »
No Autotune on a 372.       And as long as you stay with a 40:1 ratio, you should be ok with the oil.  If it were me, I would have stuck with the Husky oil till the warrantee ran out.  The dealer may use this as a issue for it not to be covered,  if you need parts or for labor.  Some won't honor the warrantee if you use any other oil during break-in, depends on the dealer. Nevertheless, you shouldn't be having those issues with that new of a saw. ;)

Offline Southside

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Re: Husqvarna 372xp x torq problem
« Reply #12 on: February 11, 2019, 09:56:30 PM »
The module only limits the RPM that the saw will top out at, it's not a computer controlled saw. Without a tach on it you are basically throwing darts at a wall trying to get the mixture right now.  Has the temperature changed a bunch over the past couple of days?  New saw, not broken in, big temp swings, yes it will need to be fine tuned.  That is probably the only advantage an auto tune saw would have in my opinion.  Won't take 5 minutes for a competent tech with a tach to get it dialed in for you.  
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Offline tacks Y

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Re: Husqvarna 372xp x torq problem
« Reply #13 on: February 12, 2019, 03:10:15 PM »
Just looked at a new 372 a couple hours ago. Thinking 372 or 461 so please let us know what you find out.

Offline Cam460

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Re: Husqvarna 372xp x torq problem
« Reply #14 on: February 12, 2019, 05:01:40 PM »
Ran my 372 again today and seemed to be running fine. Pulled the plug and itís a nice light brown after I turned it as far counterclockwise as the limiter caps would allow. So I think Iím just gonna run it! As far as 372 vs 461 I have both, well 460 but pretty much the same thing. I like both saws, seems like the 372 spins a little faster but the 460 has more bottom end torq if say if the stuff youíre cutting is 20Ē and under the 372 is perfect if you are dropping bigger stuff with say a 32Ē bar which is what I have on my 460 (skip tooth) the 460 would be the way to go. But this is just my opinion. They are both good saws that are only .5 hp apart. Good luck! Canít go wrong either way. 

Offline NCFarmboy

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Re: Husqvarna 372xp x torq problem
« Reply #15 on: February 12, 2019, 09:01:06 PM »
Get a Poulan splined carb screwdriver to adj. carb.  All you have to do to defeat the limiter is push the tool in and turn.  You can feel it push the spring in.  I have 3-372XT saws.
 Shep
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