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Author Topic: 372 XP Husq. cracked cylinder head  (Read 1911 times)

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Offline louiseM

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372 XP Husq. cracked cylinder head
« on: February 19, 2019, 11:19:10 AM »
Hello, had a fairly new 372XP Husq...I don't have the skill or strength to use it myself,  as a scrawny girl, but have a 20 acre wooded campground, so, we need it. I just got it out of the shop, they put on a new carburetor, cost 450.00, the saw was only 4 years old and not used excessively... After a few uses, it locked up, took it back to the shop, they said the cylinder was cracked and it wasn't worth fixing, they suggested someone mixed the oil incorrectly. I saw the oil get mixed, 8 oz oil in 1 gallon gas, so I don't believe that is true...our maintenance man insists they did something wrong in the shop for the carb repair....so, I had to buy a new one...ouch....going forward, is there any way to know if the cylinder cracked due to user error or repair error?  I will not return to that shop, but, if it was user error, I just want to avoid making the same mistake and don't want to destroy another beautiful  new chainsaw!  Thanks for your thoughts...

Offline LeeB

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Re: 372 XP Husq. cracked cylinder head
« Reply #1 on: February 19, 2019, 11:26:52 AM »
$450 for a carb or $450 for a new jug? 
'98 LT40HDD/Lombardini, Case 580L, Cat D4C, JD 3032 tractor, JD 5410 tractor, Husky 346, 372 and 562XP's. Stihl MS180 and MS361, 1998 and 2006 3/4 Ton 5.9 Cummins 4x4's, 1989 Dodge D100 w/ 318, and a 1966 Chevy C60 w/ dump bed.

Offline louiseM

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Re: 372 XP Husq. cracked cylinder head
« Reply #2 on: February 19, 2019, 11:30:40 AM »
Actually,  I remembered wrong,  it was 385.00 to put on a new carburetor, they said it wasn't worth fixing the cracked cylnder...

Offline wiam

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Re: 372 XP Husq. cracked cylinder head
« Reply #3 on: February 19, 2019, 11:32:02 AM »
Seems pricey. Wether it was a jug or carb.  Shouldnt need a carb at 4 years.

Offline sawguy21

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Re: 372 XP Husq. cracked cylinder head
« Reply #4 on: February 19, 2019, 11:35:22 AM »
Something very fishy here. Improper oil mix does not crack a cylinder and $385.00 is waaaay out of line for a carburetor. Somebody dropped the saw or they don't know what they are doing.
old age and treachery will always overcome youth and enthusiasm

Offline louiseM

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Re: 372 XP Husq. cracked cylinder head
« Reply #5 on: February 19, 2019, 11:39:37 AM »
I thought so, too.  Do you know how much a new carburetor should have cost?  Do you know what kind of user error would break a carburetor?

Are you saying the only way to crack a carburetor in a fairly new saw is to drop it?  thx

Offline louiseM

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Re: 372 XP Husq. cracked cylinder head
« Reply #6 on: February 19, 2019, 11:40:49 AM »
oops, meant crack a cylinder

Offline LeeB

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Re: 372 XP Husq. cracked cylinder head
« Reply #7 on: February 19, 2019, 11:55:08 AM »
I hope you at least got the old saw back. It could have been rebuilt way cheaper than that.
'98 LT40HDD/Lombardini, Case 580L, Cat D4C, JD 3032 tractor, JD 5410 tractor, Husky 346, 372 and 562XP's. Stihl MS180 and MS361, 1998 and 2006 3/4 Ton 5.9 Cummins 4x4's, 1989 Dodge D100 w/ 318, and a 1966 Chevy C60 w/ dump bed.

Offline Magicman

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Re: 372 XP Husq. cracked cylinder head
« Reply #8 on: February 19, 2019, 11:59:50 AM »
It didn't cause your problems but 8 oz of oil to 1 gallon of gas is waay too much.  2.6 oz. of chainsaw oil per gallon is the normal mix.

I would not return to that repair shop to even say "Good Bye".
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Offline louiseM

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Re: 372 XP Husq. cracked cylinder head
« Reply #9 on: February 19, 2019, 12:22:07 PM »
Oh...I will look into this, thank you very much, I appreciate the education, I read the oil container we had, 2 cycle oil, and it said to mix the entire container into one gallon....True, will not be returning to that shop

Offline louiseM

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Re: 372 XP Husq. cracked cylinder head
« Reply #10 on: February 19, 2019, 12:37:12 PM »
OK, am feeling pretty stupid right about now, was figuring a gallon was 16 oz., so 8 oz of oil would be a 50:1

Offline louiseM

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Re: 372 XP Husq. cracked cylinder head
« Reply #11 on: February 19, 2019, 12:58:17 PM »
oh, 128 oz per gallon, yikes!

Offline Somewhat Handy

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Re: 372 XP Husq. cracked cylinder head
« Reply #12 on: February 19, 2019, 01:12:30 PM »
That shop wouldn't be long for this world in my home town...

Offline Old Greenhorn

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Re: 372 XP Husq. cracked cylinder head
« Reply #13 on: February 19, 2019, 01:36:50 PM »
This is why I rarely go to the shops around here. They really have forgotten that good fair service is how you build customer loyalty. They just want your money now. Throw it out and buy another one, don't bother me with repairs. Please don't be offended, but my first thought was that they were taking advantage because you are female. Then I realized, the shops around here are equal opportunity, they take advantage of anyone they can, regardless of sex, so it is probably not that. :) I would give my left [anything] to find a shop I could trust, but the two we have to choose from are both [not so very good].
 I just called for some parts a little while ago and neither shop had them. They both said "throw it out and buy a new one, not worth your time to fix". My question is, how do they know what my time is worth, and why do they feel empowered to tell me how to spend my time?
 Keep looking for an honest shop, there must be one out there. (Let me know when you find it, maybe I will ship my stuff there.)
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Offline Southside logger

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Re: 372 XP Husq. cracked cylinder head
« Reply #14 on: February 19, 2019, 01:40:11 PM »
To answer your question about what could have been done wrong. When the carb was replaced if the rubber boot was torn or not properly sealed then your saw would run lean, and could lead to another failure. Not saying that is what happened, but it has been done before. 

If this shop is an actual Husky authorized facility I would contact Husky corporate and see if they are willing to do anything. My experience with them as a customer has been quite positive with repair work. 
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Offline louiseM

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Re: 372 XP Husq. cracked cylinder head
« Reply #15 on: February 19, 2019, 01:44:32 PM »
Good idea, thx

Offline Inaotherlife

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Re: 372 XP Husq. cracked cylinder head
« Reply #16 on: February 19, 2019, 01:51:12 PM »
OK, am feeling pretty stupid right about now, was figuring a gallon was 16 oz., so 8 oz of oil would be a 50:1
8 ounces to 16 ounces is 2:1

8 ounces to a gallon is 16:1. Common in years past with old tecnology oil.

Most newer oils are 2.6 ounces to a gallon, or 50:1.

I doubt you could even start a chainsaw with a 2:1 mix. And after pulling the rope enough times, it could lead to throwing the saw hard enough to crack a cylinder.

Offline louiseM

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Re: 372 XP Husq. cracked cylinder head
« Reply #17 on: February 19, 2019, 01:53:58 PM »
OK, thanks.  I guess the oil I have is old technology, because the directions say put 8 oz into one gallon....good to know, I have that mix in a little 7 lb climbing saw..

Offline HolmenTree

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Re: 372 XP Husq. cracked cylinder head
« Reply #18 on: February 19, 2019, 05:10:43 PM »
To be honest I have never in my life seen a cracked cylinder from a saw.
Making a living with a saw since age 16.

Offline louiseM

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Re: 372 XP Husq. cracked cylinder head
« Reply #19 on: February 19, 2019, 05:31:41 PM »
really?  interesting...when I pressed the repair guy to understand the cause he said "a ball-bearing broke,  and bent the pistol,  and that cracked the cylinder...if you want me to be technical"  (add condescending tone)


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