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Author Topic: Central Boiler E Classic 2300  (Read 20259 times)

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Offline Joyce Lehman

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Central Boiler E Classic 2300
« on: August 30, 2011, 03:29:50 PM »
My husband and I bought the 2300 in 2008.  By last October we had numerous problems and by December of last year we had to go back to using our propane furnace.  We have tried to reach our dealer numerous times with no response. We have called Central Boiler directly.  They told us if the dealer would ship the unit back they would fix it for $400.  We can't get the dealer to do that.  The dealer just called us today and said we could get a new E Classic 2400 for $4000.  What is anyone's opinion about having the 2300 rebuilt or spending more money with a dealer that is bad to say the least?  Shouldn't all of the broken things be covered under warranty?  Any help would be appreciated.

Offline beenthere

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Re: Central Boiler E Classic 2300
« Reply #1 on: August 30, 2011, 03:34:02 PM »
Welcome to the Forum.
We don't air out the laundry here regards a dealer, but would be interested in what the problems were that you encountered, and possibly could offer some help to fix them. Many here have direct experience with the units.
What were the problems with the 2300?
south central Wisconsin
 It may be that my sole purpose in life is simply to serve as a warning to others

Offline buckgrunt

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Re: Central Boiler E Classic 2300
« Reply #2 on: August 30, 2011, 03:52:13 PM »
I also have an E-2300 and it was manufactured in early 2009.  I am sorry to hear of your problems.   Last winter was my first season and I will be starting my 2nd season with it.  I have had no problems with mine and I am quite satisfied.  The only "issues" I had was that I burned 10 cords of wood, which was little more that I was planning, but not at big deal.  My fusion combuster also cracked slightly and my dealer replaced it with a new and improved one at no charge.  You have me a little concerned.  I am curious as to what your problems were with it.    I have seen the new 2400 and CB appears to have made some improvements that include more air holes and a better heat exchange system.   I have heard of CB actually replacing some of the older/"defective" 2300s with the 2400s for free (installation not included). You should push for that.  As stated above, please post the problems you have so that I can possibly "prepare myself". 

Offline Joyce Lehman

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Re: Central Boiler E Classic 2300
« Reply #3 on: August 30, 2011, 04:37:03 PM »
Thanks for responding.  My husband tells me the problems are:  the igniter doesn't work, the tube end is broken and the ceramic is broken. This is a part that was ordered last December and we still haven't seen it.  The main door is warped and the gasket is bad, the damper won't stay open, 7 air holes are badly cracked and warped, the air hole to the reaction chamber is cracked, the reaction chamber door is warped, 6 ends of curved metal are burned off.  My husband has done the required maintenance on it.  We have always had a wood burning furnace in our houses.  This is our first boiler system.  It seems to be more trouble than it is worth.  This may not be the place to air grievances with dealers but we don't know what to do next since the dealer won't return our calls.

Offline superwd6

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Re: Central Boiler E Classic 2300
« Reply #4 on: August 30, 2011, 05:57:19 PM »
If yours originally had firebrick lining the sides I would push for a 2400. Mine is March 2009 2300 model without the side bricks. My fusion cumbustor & complete loading door were replaced under warranty. Still very happy with the dealer, Boiler & Central Boiler. ;D

Offline Logjam

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Re: Central Boiler E Classic 2300
« Reply #5 on: August 30, 2011, 06:02:38 PM »
Sound's like you got one of the first one's . I know they had something wrong with them. I should know i work for them.

Offline Dean186

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Re: Central Boiler E Classic 2300
« Reply #6 on: August 30, 2011, 07:09:20 PM »
The dealer just called us today and said we could get a new E Classic 2400 for $4000.  What is anyone's opinion about having the 2300 rebuilt or spending more money with a dealer that is bad to say the least? 

I would spend the money and upgrade to the E-Classic 2400.  It is a completely different stove than the early E-Classic 2300s.

Offline doctorb

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Re: Central Boiler E Classic 2300
« Reply #7 on: August 30, 2011, 09:07:29 PM »
I,too, have a 2300, built in 3/09.  I too have a new door, have replaced the gasket, and a new fusion chamber. These upgrades / changes have been widely reported and are fixable. If you have an earlier design, I would upgrade   I am happy with the performance of my stove.  Lean on CB if your dealer is not responsive. Document your attempts to get this fixed through your dealer. CB wants the dealers to handle such matters, but I believe they will step in if you persist.  Kelp us posted.
My father once said, "This is my son who wanted to grow up and become a doctor.  So far, he's only become a doctor."

Offline Joyce Lehman

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Re: Central Boiler E Classic 2300
« Reply #8 on: August 30, 2011, 11:09:27 PM »
Thanks to all.  Yes we did have the fire brick that we were told to take out and they came and drilled more holes in it too.  I am going to call CB in the morning. Will keep you posted.

Offline stumper

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Re: Central Boiler E Classic 2300
« Reply #9 on: August 31, 2011, 07:32:59 AM »
What is the scoop about CB replacing the older/defective ones?  I have one of the old style with the side fire bricks and have had a list of problems.  Nothing catastrophic, but still a sizable list.  Satrting with the paper clip, now timer fix, through the waped door replacement.  It sure would be nice to have a working production model instead of the "experimental" early production model I have. 

The good news is that with Irene free firewood is plentiful now.

Offline Joyce Lehman

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Re: Central Boiler E Classic 2300
« Reply #10 on: August 31, 2011, 09:29:44 AM »
Just talked to the head of service at CB.  He is well aware of my situation and there is nothing he can do for me. Does anyone really know for sure if replacements were given?  Next step is Attorneys General offices in Minnesota and Illinois.

Offline doctorb

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Re: Central Boiler E Classic 2300
« Reply #11 on: August 31, 2011, 11:35:39 AM »
Joyce-

I just reread your list of problems with your 2300.  I think the reason you are getting minimal movement from CB is that the problems you list are not warranty issues, for the most part. 

The fusion chamber is definitely covered.  My dealer switched it out for me.  Is CB unwilling to send you a new one?  If so, is that because they do not have replacements for your earlier model or is it because it has to be sent to a dealer and not a customer?

They also sent me a new replacement inside for my firebox door, which my dealer installed.

If the cracks by the air holes do not threaten a weld, and you do not have a leak in the water jacket, then they have always said to continue using the furnace with these cracks.  This bugged my a bit as well, but, after drilling more air holes as CB suggested, the performance of the stove improved.  I have several cracks starting in three air holes, but I don't worry about them any more.  My recollection is that CB has a history of replacing the stove if you have a water jacket leak. 

Almost all 2300 users have reported warping of the inside of the reaction chamber door.  CB says to ignore that....and I have, with no problem.

I have never heard of your problem with the damper, but there was a recall of some part back there a year ago and my dealer installed it.  Maybe that's why I have not experienced it.

So, I hear your frustration.  My question is.....what did CB offer to do about your dealer's lack of response?  Are they going to call him?  "Encourage" him to come and fix these problems?  I will tell you that my dealer asks for payment for his services if it's not a warranty item, and I have no problem with him being compensated for his time.  He's not paid by CB.  You might offer your dealer payment for his time if he would come out and work on your list of problems.  Does your dealer have a lot of experience with these things, or is he avoiding you because he doesn't know squat?
My father once said, "This is my son who wanted to grow up and become a doctor.  So far, he's only become a doctor."

Offline Joyce Lehman

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Re: Central Boiler E Classic 2300
« Reply #12 on: August 31, 2011, 01:27:45 PM »
CB doesn't want to hear our complaints anymore about anything.  We do pay the dealer and his installers directly for anything they do.  We have spent over $19,000 with them. 

We have an outbuilding with in-floor heat, our house, water heater and a hot tub are all heated by our boiler.  We have the dual fuel model and the igniter hasn't worked since December 2010 so my husband was out there all the time relighting fires all winter. We are still waiting for service on that. I think that would be a warranty issue.

The temperatures in the house ranged from high 80's to low 60's. I don't know the cause of that.  Do you think with all the cracks, warps, and broken/burned pieces that the unit can perform the way it was advertised?  That is something no one seems concerned about. 

I don't know what the story with our dealer is.  I would like to talk to another dealer but I think they have protected territory. We should have known when we bought in June and had to beg to have it installed by late October.  Every dealing with this guy has been like that.  Takes months for anything to happen.

Now he has come up with an offer to have the thing rebuilt for $400 and $220 shipping or we can buy a E-2400 for $4,000.
I guess we are buying the new model but I feel completely raped by the company and this guy.  Sorry, but I am getting an ulcer from this.  We are in our 60's.  This was supposed to last us our lifetime and we are out of money.

Offline doctorb

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Re: Central Boiler E Classic 2300
« Reply #13 on: August 31, 2011, 01:43:22 PM »
Joyce-

I am concerned about how you've been running your boiler.  I know that, with your list of issues, it's easy to blame the machine and the dealer for these problems.  But I would like to give you a different perspective, in spite of the dealer problems you've described.

I, too, have a dual fuel model.  I have never been out "restarting fires all the time."  I have never even hooked up the dual fuel option on my boiler and I wish I had never purchased one with that ability.  For my purposes, it's simply not needed. So something is very wrong with the boiler, or the way your boiler is run, if it doesn't give you a full 12 hour burn, minimum.

Is your problem that the boiler burns through allthe wood you feed it over a short period of time, or is the problem that the fire just goes out over time, leaving you with smoldering wood in the wood box?  If we can correct that issue, you will be happier in spite of some warping and the need for a new gasket.

You will find lots of experience here on the FF to help diagnose these problems, because we all had a learning curve with these things.  So I hate to take the focus away from the "bad CB" and the "bad dealer", but allow me to explore the way you run your stove to possibly help you.  In the vast majority of cases, operator error has as much to to with 2300 frustration than the machine itself.  Now certain things are gonna need to be corrected, like the damper door.  But you can burn a cracked fusion chamber for a long while. 

If all this is too much, and you and your dealer are obviously not getting along, I would not suggest you upgrade to the 2400, even though its a big improvement.  You need good dealer support to consistently be happy with OWB's.  If you don't have it with CB, see what other manufacturers have dealers in your area.  while a new stove  from one of them will be more costly, it might save you a ton of future gastric acid secretion.

Anyway, tell me how your stove runs.  How often do you feed it?  How often does the fire go out?  Is the fuel totally consumed or is it smoldering?  Is your wood dry?  etc.
My father once said, "This is my son who wanted to grow up and become a doctor.  So far, he's only become a doctor."

Online ronwood

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Re: Central Boiler E Classic 2300
« Reply #14 on: August 31, 2011, 02:26:56 PM »
Joyce,

You would be wise to have a discussion with doctorb.  I have learned a lot by his post. Try and break it down into simple steps and try to solve each of those. He can be a big help along with some of the other folks on the forum. 

I have a traditional central boiler owb and it has performed well. The dealer that I bought mine from is now out of business and I am working with another dealer that has been great. CB relies on the dealer to provide customer service. That is what they are paid for.

Ron
Sawing part time mostly urban logs -St. Louis/Warrenton, Mo.
LT40HG25 Woodmizer Sawmill
LX885 New Holland Skidsteer

Offline Joyce Lehman

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Re: Central Boiler E Classic 2300
« Reply #15 on: August 31, 2011, 02:34:22 PM »
We only burn downed wood.  We have never burned green wood.  We built a shed with doors and there is usually half a seasons left from the previous year. My husband uses the oldest first.  The first 2 winters we were able to fill the boiler twice a day.  Last winter many times we were unable to keep fires going and the wood would just smolder. When it was working we were happy with it. He is pretty meticulous about his machinery and I think he does the maintenance that is needed.  He has had Vermont stoves, wood burning furnaces, in all about 5 over his lifetime.  We have a neighbor who bought a traditional CB OWB the same year we bought ours. He has had no problems. We may be the problem.  What else do we need to know?  

Offline stumper

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Re: Central Boiler E Classic 2300
« Reply #16 on: August 31, 2011, 02:47:33 PM »
OK.  Have you installed your paper clip or pulse timer?  Are your air holes clear?  Can you feel air coming out of each one with the boiler calling for heat and the door switch depressed?

Offline Joyce Lehman

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Re: Central Boiler E Classic 2300
« Reply #17 on: August 31, 2011, 02:58:53 PM »
Never heard of a paper clip or pulse timer.  Air holes are clear.

Offline doctorb

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Re: Central Boiler E Classic 2300
« Reply #18 on: August 31, 2011, 03:50:59 PM »
Joyce-

If the fire is smoldering out with adequately dried fuel, which seems to be the case, your fire is air starved.  Here's the list of things to check:

1.  Is the fan working?  Can you see the smoke blow away from the holes and the coals increase in their glowing when the fan is on?  Do this by watching the fire when the coals are llow and reasonable, leave the firebox door open, and hold in the little depression swith that senses when the door is closed.  If you see the fire react to all the air holes, then you are good.  Can you hear the gasification occuring?  It should sound like a jet engine.

2.  Scrape and poke all air holes clean.  Use a coat hanger or other malleable device to open the air channels behind and connecting the air holes.  Do this when the fire is out.  Creosote can build up within the channels, so that, even though the holes look good, there is inadequate air flowing to the fire.

3.  CB came out with an upgraded fan from the original 2300 design.  Get one - somehow - and install it.  You need more airflow.

4.  Check to see that the solenoids are opening appropriately.  you will see them open on low burn and the second on on high burn cycles.

5.  Pull off the upper left solenoid.  this is the one that most commonly gets blocked by ash and creosote.  Use a coat hanger and a shop vac to remove all debris from this channel.  Remember, if your fire's going out, it's because it's not geting enough air.  You probably haven't had good gasification in months.

6.  Empty the reaction chamber.  I do this about every 2-3 weeks when I am burning heavy.  make sure that there's no blockage of air flow down through the firebox into the reaction chamber.

7.  I suspect you have had significant smoke from this unit.  Seeing smoke means that the unit is not burning the smoke (gasification) and something needs to be tweaked or cleaned out. 

8.  Use the search function above to learn the paper clip trick.  I don't have to do it, but many before me have said it helps.  It holds the solenoid open a touch allowing more air flow and more efficient burning, with better maintenance of the fire in the firebox.

There have been countless threads here on the FF about the 2300 and its problems.  As its still warm, take the time to search for them and learn how to trouble shoot this gizmo.  I'll bet, with attention to the air flow, you'll burn much better and be less frustrated.  You still need dealer backup.  I would somehow get him to change the reaction chamber, upgrade the damper parts, and upgrade the fan fo better performance.  When was your 2300 manufactured?  It's stamped on the silver plate maounted on the side or back of the furnace.

That's just a start.  but air flow is the absolute key to this stove's performance.  Keep us posted.  FF guys....any other thoughts....

Oh, one more thing.  I do not mean to denegrate you husband's experience with wood stoves.  I am sure he's very comfortable with their workings.  A downdraft gasifier boiler is absolutely NOTHING like a standard wood stove.  So, relying on his or anybody else's experience with that type of technology to figure out downdrafters is like asking a guy who builds cabinets to work in a saw mill.  They both cut wood, but the skills and experience to do both well are far apart and separate from each other.  Many of the problems people have had with these new OWB's is that they expect to just throw wood in and enjoy the heat.  There's a daily routine that's totally foreign to standard indoor wood stove use that, if not followed, leads to frustrated customers like you and your husband.   Keep asking questions.  You will get lots of help here at the FF.

No, I don't work for CB :D :D
My father once said, "This is my son who wanted to grow up and become a doctor.  So far, he's only become a doctor."

Offline superwd6

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Re: Central Boiler E Classic 2300
« Reply #19 on: August 31, 2011, 06:52:08 PM »
I have never needed the "paperclip" in my boiler. Low heating demand or burning soft wood would make the firwe go out easier.  All the paperclip does is feed a small amount of air to fire.  I'm a furnace service man and honestly I can't see the lighting burners working any length of time just because of the creasote  ::).


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