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Author Topic: Withdrawel Symptoms, WM mill Down  (Read 992 times)

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Offline Cedarman

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Withdrawel Symptoms, WM mill Down
« on: April 28, 2012, 08:25:06 AM »
Yesterday for about 5 hours our LT30 E Super was down because of forward/reverse problems.  Couldn't use the mill.  What a feeling of loss in not being able to fire up the mill and cut orders that are stacked up. My sawyer uses the mill during work hours and I use it evenings, weekends and when he is running the scragg.  It has over 12,000 hours and is extremely rarely down for more than an hour or so.  I let my son trouble shoot the problem with WM's help. (As usual WM tech help kept at it until full diagosis and cure could be implemented). They finally figured out a diode went bad. Have replacement parts coming, mill is usable with care while waiting until Monday.
Just the thought of the mill not being ready and able is a terrible thought when it is used daily.  Sometimes 7 days a week.
The feeling of relief when my son said it would saw again.
I am in the pink when sawing cedar.

Offline thecfarm

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Re: Withdrawel Symptoms, WM mill Down
« Reply #1 on: April 28, 2012, 08:27:54 AM »
Pack up your grits and come see me.  ;D Hemlock is on the sawmill and ready to be cut.
Model 6020-20hp Manual Thomas bandsaw,TC40A 4wd 40 hp New Holland tractor, 450 Norse Winch, Heatmor 400 OWB,YCC 1978-79

Offline Magicman

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Re: Withdrawel Symptoms, WM mill Down
« Reply #2 on: April 28, 2012, 09:05:27 AM »
I have also found that the WM Reps were very knowledgeable and ready to stick with you until the gremlin was found.    :P  No product is any better than the service that you get.   smiley_thumbsup 
Knothole Sawmill, LLC     '98 Wood-Mizer LT40SuperHydraulic   WM Million BF Club Member   WM Pro Sawyer Network

Never allow your "need" to make money to exceed your "desire" to provide quality service.....The Magicman

Offline bugdust

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Re: Withdrawel Symptoms, WM mill Down
« Reply #3 on: April 28, 2012, 09:30:59 AM »
My experience with the WM tech support was exceptional. There I was back on top of the mountain and the mill wouldn't start. So, with poor cell service, I called the tech and he talked me through the problem in less than 30 minutes. My problem was a diode too, cut it out, tied two wires together and continued sawing. Within 3 days I had the new diode installed.
Since I retired I really like work: It fascinates me. I can sit and look at it for hours.

Offline POSTON WIDEHEAD

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Re: Withdrawel Symptoms, WM mill Down
« Reply #4 on: April 28, 2012, 10:33:34 AM »
You don't get help like this any where else. Its amazing isn't it?
The older I get I wish my body could Re-Gen.

Offline Cedarman

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Re: Withdrawel Symptoms, WM mill Down
« Reply #5 on: April 28, 2012, 07:20:26 PM »
Woodmizer could conduct seminars on good customer service.  Actually, I think most companies know what good service is.  It's just that WM knows how to implement it to the max.
I am in the pink when sawing cedar.

Offline Magicman

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Re: Withdrawel Symptoms, WM mill Down
« Reply #6 on: April 28, 2012, 07:36:32 PM »
Their cross-training is awesome.  It seems as though everyone generally knows everyone elses job. 
Knothole Sawmill, LLC     '98 Wood-Mizer LT40SuperHydraulic   WM Million BF Club Member   WM Pro Sawyer Network

Never allow your "need" to make money to exceed your "desire" to provide quality service.....The Magicman

Offline millwright

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Re: Withdrawel Symptoms, WM mill Down
« Reply #7 on: April 28, 2012, 08:28:15 PM »
I have nothing but good results from WM service and tech help.


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