I just bought a chain grinder from Baileys because I liked my neighbors so much . When it arrived it came without instructions and 2 grinding wheels . I kind of got the run around via e-mail so I called the 800 # and spoke to a woman named Angie . She was very helpful and said she would e-mail instuctions and send the wheels . So I guess alls well . I will continue to deal with Baileys because Angie went out of her way to help me . I understand things happen, but it's how your treated when things happen that makes the difference . I'll let everyone know how it turned out but I have faith that Baileys will deliver.