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Author Topic: Contacting Petersons  (Read 1985 times)

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Offline JimBuis

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Contacting Petersons
« on: August 12, 2011, 03:56:08 PM »
Can anybody give me an update on the current toll free telephone number for Petersons? I tried the number on their website, 877-327-1471, and the call does not go through. Instead I get a recording. I have tried the number at all hours of the day and night and get the same recording, so I don't think it is the time difference. In fact, it does not even ring.

I am sure I will get through to them eventually as I have sent an email as well as PM on Facebook. I was just hoping to get a hold of someone today.

Thanks,
Jim
Jim Buis                             Peterson 10" WPF swingmill

Offline Jeff

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Re: Contacting Petersons
« Reply #1 on: August 12, 2011, 04:41:32 PM »
I doubt if you get anyone today as it is the weekend there.  I don't have any info on the number, but usually after 2:PM Eastern time, Sunday -Thursday, U.S. time, is the time to call.
Just call me the midget doctor.
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Offline terrifictimbersllc

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Re: Contacting Petersons
« Reply #2 on: August 12, 2011, 05:14:15 PM »
That's the right number.  Here's a clock for NZ.   http://www.worldtimeserver.com/current_time_in_NZ.aspx

They're 14 hours ahead of Eastern Daylight Savings time right now.

DJ Hoover, Terrific Timbers LLC,  Mystic CT Woodmizer Million Board Foot Club member. 2019 LT70 Super Wide 55 Yanmar,  LogRite fetching arch, WM BMS250 sharpener/BMT250 setter.  2001 F350 7.3L PSD 6 spd manual ZF 4x4 Crew Cab Long Bed

Offline JimBuis

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Re: Contacting Petersons
« Reply #3 on: August 12, 2011, 06:11:33 PM »
Thank you for the information. I previously called their 877 number on the weekends and talked with Kerris, but am concerned since the number doesn't even ring now. I'm also concerned because I tried to log into their owners-only site and could not get in.

Translation.....Jim needs to learn patience. :o  I know, but I want it NOW. ;D
Jim Buis                             Peterson 10" WPF swingmill

Offline LOGDOG

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Re: Contacting Petersons
« Reply #4 on: August 12, 2011, 08:49:36 PM »
Is it parts you need Jim or help with something?

Offline JimBuis

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Re: Contacting Petersons
« Reply #5 on: August 12, 2011, 09:13:29 PM »
I want a price quote on another section of track for my 10" WPF and estimated date of delivery if ordered immediately. I thought I might be able to get some track through Hud-sons, but they don't have any and could  not quote me a price.

If somebody had some used ones for sale, that would be okay too though.
Jim Buis                             Peterson 10" WPF swingmill

Offline Husband

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Re: Contacting Petersons
« Reply #6 on: August 13, 2011, 04:26:38 AM »
Hi Jim,
mmm about the phone :-\, even after hours and weekends you should get us at home???
I will look into it for you (and us). Only other time you cant get us is when its late here, or we are out running, biking, swimming, skiing, fishing and all that other boring stuff ;D
Dont give in, you will get us :D
1877 327 1471

Chris

Offline JimBuis

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Re: Contacting Petersons
« Reply #7 on: August 13, 2011, 09:21:24 AM »
Hi Chris,
     Thank you for the note. I want to give you and your company your just due by telling everyone that your company is the only one in my 54 years which makes its management so available. The first time I called your toll free number four years ago on a weekend I got Kerris on the line. [For you folks who do not know the Peterson company very well, if you talk to Chris and Kerris, you have just talked with the owners of the company.] Now within the last 12 hours I have had direct communication with both Chris and Kerris. Chris here and Kerris through a personal message on Facebook as she and I are "friends" on Facebook. [I dare you to try that with most other companies guys!]
     I am in a customer service business myself, so Chris as long as you guys can continue to make yourselves available as you always have and continue having one of the best products on the market, you will have a good long ride in this business. I can't speak for the rest of your international customers, but I can tell you that we Americans are sick and tired of the poor customer service that many of the companies over here give us by way of call center employees located only God knows where reading their cue cards to us about a product they know nothing about and may have never even seen.
     Oh yeah, guys, I neglected to tell all of you that on that Saturday four years ago when I called the company, I had just put my mill together out of the crate and was trying to run it for the first time without any experience or training and was really frustrated. Dear Kerris withstood the storm of my frustration and told me to hold on just a second while she walked out to HER mill and she would talk me through what to do. No lie, the lady company co-owner answers the phone and talks me through what adjustments to make on my mill. I am not !?*%!!ing you here. That has probably never happened anywhere else in the history of the universe.
     Chris, you should definitely check that USA phone number. I just called it again a moment ago and got the same recording. It does not ring or anything, just straight into the recording. I tried the number from home, my office, and from my cell phone just to be certain that my phone company or phone service were not blocking the call for some peculiar reason.
     I look forward to talking with one of you guys on the phone. If you would please, can you email me or send me a note here when you get that phone number problem fixed?  Thanks Chris.

Jim
Jim Buis                             Peterson 10" WPF swingmill

Offline beenthere

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Re: Contacting Petersons
« Reply #8 on: August 13, 2011, 09:49:41 AM »
Jim
That phone is a filter.  8)

 
;)
south central Wisconsin
 It may be that my sole purpose in life is simply to serve as a warning to others

Offline Wife

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Re: Contacting Petersons
« Reply #9 on: August 14, 2011, 06:12:50 PM »
Jim I just want to thank you for your lovely words of kindness, and for actually contacting us via alternative means and giving us a chance. It makes my hour (so far) on the phone with the telephone provider, just a little more bearable... ;D You wouldn't believe the palava (Kiwi speak for rigamarole) to get someone off their butts to trace the problems! They are now asking me for 'examples' of who rang when (time of day) so they can actually trace it, and so much as told me if they can't provide their supplier with examples, they won't take it seriously. SERIOUSLY?!??!?!? Of course I've put the problem squarely in their laps and demanded an answer within the hour. Yeah, rite.
Kerris, in the background....
Petersons Global Sales Ltd
15c Hyland Cres
Rotorua, New Zealand
www.petersonsawmills.com
kbrowne@petersonsawmills.com
Ph +64 7 3480863

Offline Wife

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Re: Contacting Petersons
« Reply #10 on: August 14, 2011, 06:19:12 PM »
And it looks like ALL our international freephone numbers have disappeared down that same mysterious automated message system....GREAT. No business this week.
Kerris, in the background....
Petersons Global Sales Ltd
15c Hyland Cres
Rotorua, New Zealand
www.petersonsawmills.com
kbrowne@petersonsawmills.com
Ph +64 7 3480863

Offline Wife

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Re: Contacting Petersons
« Reply #11 on: August 14, 2011, 09:44:45 PM »
YAAAAAYYY - Our freephones are back on line.  8)The only explanation I got was 'looks like the terminating number was accidentally switched off for some reason...'. Um, hmm. Wonder how long it's actually been off.

Well good news, thanks to Jim who persevered and got hold of us through other means, that we actually discovered the issue. Thank you, Jim  ;D
Kerris, in the background....
Petersons Global Sales Ltd
15c Hyland Cres
Rotorua, New Zealand
www.petersonsawmills.com
kbrowne@petersonsawmills.com
Ph +64 7 3480863

Offline JimBuis

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Re: Contacting Petersons
« Reply #12 on: August 14, 2011, 09:54:41 PM »
Kerris, you are always welcome. I admit that I did get impatient there for a while, but that was only because I know that normally you guys are just about always available.

I am glad you got it worked out. I hope you now have a week of spectacular business. ;) :) 8)
Jim Buis                             Peterson 10" WPF swingmill


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