A word about Lucas support

okie · May 12, 2008, 04:33:50 PM

I bought a secondhand Lucas 618 sawmill about 3 weeks ago, and I have had contact with Baileys and lucas with questions reguarding this mill. Neither of these businesses saw a dime from my purchase of this mill but they both treated me like I bought 10 mills directly from them. In my experience this is an uncommon practice today allthough i am sure there are other companies out there like this. I am impressed with the customer support I received even though I was not a customer, I wish more companies took this approach because it is good business. I promise you if I ever have to buy a mill new it will be from these fine folks.

Tom · May 12, 2008, 06:34:13 PM

That's quite a tribute to a successful business approach.

brdmkr · May 12, 2008, 06:49:16 PM

That has been my experience with them too. Good folks.

Danny Dimm · May 12, 2008, 10:23:38 PM

They have treated me that way also, and I got my mill used and live in Canada. When I helped a fellow set up and get up to speed on his Peterson, he phoned Bailey's and told them what a help I was and they sent me a free blade for my Lucas. Now that's service!