Email notifications not working

woodsy · August 27, 2011, 07:03:39 PM

I have not been receiving email notifications for threads I have posted on and for pm's sent to me. This has been going on for over 3 months.

The receive email notification link is turned on in my settings. Any ideas? Thanks.

Jeff · August 27, 2011, 07:11:07 PM

Complain to Comcast. Sometime back we had an exploit that turned the server into a spam relay. I quickly found the problem, patched the security problem and have not had any problems since. Comcast put a block on us for that and I tried to have it removed more than once with no luck. I guess they block my contacts to them as well because my email originates from the Forestry Forum server.

woodsy · August 28, 2011, 09:11:51 AM

Okay, thanks Jeff.

Jeff · August 28, 2011, 09:16:09 AM

I'll see if I can go a different route about contacting them and see if we can get it straightened out.

Jeff · August 29, 2011, 03:52:56 PM

I followed up on this today and found an alternative way to contact Comcast about this issue. I'm hoping that it will be resolved in the near future. Please let me know if you begin to receive your notices? Thanks!

Jeff · August 29, 2011, 04:16:26 PM

Test to see if Woodsy gets his notification....

woodsy · August 30, 2011, 08:07:08 AM

Just got the internet back after Irene and the first email waiting for me was a notification from the Forestry Forum. So yes, I received the notification just fine. This is great. Thank you so much for fixng this Jeff.

Jeff · August 30, 2011, 09:04:51 AM

Warbird · August 30, 2011, 12:51:34 PM

smiley_clapping

SwampDonkey · October 22, 2011, 05:18:08 AM

Well, for the last two days, they've blocked mine. :D

John Mc · October 31, 2011, 10:08:14 AM

I have not been getting notifications at my new gmail address (which has been entered in my profile). Strange, because my old ISP contracted with gmail for their email. Even though it did not have a gmail domain name, the interface was the same.

The notifications are not showing up in gmails spam folder either...

I've added "noreply@forestryforum.com" to my contacts list for that gmail account awhile ago, which is supposed to prevent it from getting tagged as spam. Is there something else I should do?

I left one topic unread last night, just to see if I'll eventually get a notification ("Firewood Bags" last posted at 8:52 PM Oct 30). Is there anything else I should check on my end?

John Mc

Jeff · October 31, 2011, 10:14:48 AM

John, I am going to send you an email from my phone, which is a forestryforum email. I'm at the cabin, so I will use that email. It is sent via the forestryforum servers, so if you get it, that should narrow the possibilities. Just reply back if you do so I know, or report here if you dont.

Jeff · October 31, 2011, 10:18:20 AM

You may also try adding admins@forestryforum.com to your white list.

Texas Ranger · October 31, 2011, 10:30:43 AM

It is good to have a pro at the helm.

John Mc · October 31, 2011, 10:44:30 AM

received and responded to email from phone.

Added Admins address to my contact list. However, I think that will only help with notifications that are getting diverted to the gmail spam box, correct? I'm not seeing notifications in there either.

Thanks for the help, and the great site!

Maybe I just need to stay off for a couple of days and see what happens?

John Mc

Jeff · October 31, 2011, 11:04:55 AM

I think I found your problem in your forum settings. You have selected to be notified if the thread was moderated, not replied to.

Raider Bill · October 31, 2011, 12:51:39 PM

I was wondering about this myself as I haven't been getting any notifications. To my knowledge nothing has changed or at least I haven't made any.

John Mc · October 31, 2011, 03:36:53 PM

Quote from: Jeff on October 31, 2011, 11:04:55 AM
I think I found your problem in your forum settings. You have selected to be notified if the thread was moderated, not replied to.

Thanks Jeff. My own stupidity bites me again...

Jeff · October 31, 2011, 05:07:26 PM

Quote from: Raider Bill on October 31, 2011, 12:51:39 PM
I was wondering about this myself as I haven't been getting any notifications. To my knowledge nothing has changed or at least I haven't made any.

Your problem would be different. You use your biz email under your domain, so you should be able to find on your server why you are not getting the mail. It must be being blocked on your server.

Raider Bill · October 31, 2011, 05:18:44 PM

I'll ask my tech guy next time he comes in. Nothing should have changed.

Jeff · October 31, 2011, 05:41:05 PM

Same drill for you Bill

I sent you an email via the forum servers. let me know if you get it.

SwampDonkey · October 31, 2011, 05:45:13 PM

I haven't received any notifications for about a week Jeff. Only thing I did was change signature and avatar and that was later on in the week. This seems to happen once in awhile. I don't get but one unsolicited email once in awhile all others are legit that I have signed up for.

Jeff · October 31, 2011, 07:03:00 PM

Bill, here is your problem. Spam Arrest

QuoteBill Schultz here,

I'm protecting myself from receiving junk mail.

Please click the link below to complete the verification process.
You have to do this only once.

Then, once you get there, you have to enter code to finish up. The forum software has no way to "click the link" or "enter the code"

You will need to login to your Spam Arrest account and add to the trusted emails, noreply@forestryforum.com and admins@forestryforum.com and that should take care of it.

WDH · October 31, 2011, 08:24:41 PM

I will try that too as I have not been getting e-mail notification of PM's like normal.

Corley5 · October 31, 2011, 09:34:56 PM

I haven't been getting notifications of PMs or replys to threads for a while now either ??? I checked my account settings and everything looks like I should be ???

Raider Bill · November 01, 2011, 08:56:02 AM

Quote from: Jeff on October 31, 2011, 07:03:00 PM
Bill, here is your problem. Spam Arrest

QuoteBill Schultz here,

I'm protecting myself from receiving junk mail.

Please click the link below to complete the verification process.
You have to do this only once.

Then, once you get there, you have to enter code to finish up. The forum software has no way to "click the link" or "enter the code"

You will need to login to your Spam Arrest account and add to the trusted emails, noreply@forestryforum.com and admins@forestryforum.com and that should take care of it.

I don't think that is the problem as I approved that address on November 21st 2006 which should be close to when I joined.

This is the last notification I received

Topic reply: Deer watching
The Forestry Forum <noreply@forestryforum.com>
Wed 10/19/2011 2:14 PM
bill@fiainspectors.com

A reply has been posted to a topic you are watching by beenthere.

View the reply at: https://forestryforum.com/board/index.php?topic=36352.new;topicseen#new

Unsubscribe to this topic by clicking here: https://forestryforum.com/board/index.php?action=notify;topic=36352.0

More replies may be posted, but you won't receive any more notifications until you read the topic.

Regards,
The The Forestry Forum Team.
This is a system email generated by the Forestry Forum. If you reply to this email, it will not reach it's intended recipient. noreply@forestryforum.com

Prior to this I received many each day including new posts, replies, PM's etc. My tech guy says nothings changed on this end.

Jeff · November 01, 2011, 11:23:10 AM

hmmmm....

Well, I guess I'll be looking deeper when I get home. I know I've changed nothing since that time period. Is anyone getting notifications? Registration must be working as we are getting new members yet.

Raider Bill · November 01, 2011, 11:47:29 AM

I just got my first one since the below mention date titled "There It Goes"

beenthere · November 01, 2011, 11:51:12 AM

I turned that feature off as it was more nuisance than benefit. But then I usually check in often (prolly too often but can't help it ;D )

woodsy · November 01, 2011, 12:00:42 PM

This is my first notification of any sort in about 2 weeks. In fact I was just getting ready to post about notifications not working for my account but I guess they are working now. Thanks for fixing the problem.

Jeff · November 01, 2011, 12:06:18 PM

Ok, good. I went in and changed the port for outgoing mail on the server. Maybe some ISP's were blocking it. I don't know, but hopefully this was the fix.

Raider Bill · November 01, 2011, 12:41:37 PM

I'd say that was it as they are coming in now.

SwampDonkey · November 01, 2011, 05:41:48 PM

I received my first one around 6:00 pm local time. Musta worked.

Warbird · November 01, 2011, 05:43:10 PM

If this happens again Jeff, let's check the mail logs on the server and the /var/log/messages log file for clues as to what was happening.

Jeff · November 01, 2011, 05:46:01 PM

All I did was switch the forum's smtp connection from port 25 to 587

ronwood · November 01, 2011, 06:05:18 PM

Jeff,
Wondering if there could be a firewall issue with your provider or on your server. Does the server run iptables and if so have you look at it? On all my servers I do a deny all input and output and have to define each input and output port that is allowed to pass in either direction. Would be surprised what you stop that you did not know about. Also is there an application firewall that could be causing a issue.

Ron

Warbird · November 01, 2011, 08:37:49 PM

Jeff, as you know I've got a lot going on right now. I would have some time late next week to analyze the server, should this become an issue again. Ron's suggestions are very good things to take a look at.

Corley5 · November 03, 2011, 07:38:49 AM

It's working 8) 8) 8) Thanks Jeff

WDH · November 03, 2011, 08:04:03 PM

Whatever you did was good! I am back in the loop again.