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Author Topic: GREAT customer service  (Read 767 times)

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Offline tmarch

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GREAT customer service
« on: May 11, 2014, 11:14:14 AM »
I purchased a EZ Boardwalk band sharpener from another sawyer and decided to try it Friday.  Had some problems getting it running so called and spoke to Edward Zimmerman about it.  He explained where to take it apart and check for electrical connections and what to check for.  I checked it over and still couldn't get it to work correctly so called him back and he simply said "we'll get a new one shipped to you and you can return that one".  Took me by surprise as I wasn't the original purchaser.  I tore into it again and did manage to get it running so called back and told him I'd try it and unless I had other issues we were fine.  Great company and support.  8)  8)
Retired to the ranch, saw, and sell solar pumps.

Offline xlogger

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Re: GREAT customer service
« Reply #1 on: May 11, 2014, 12:00:17 PM »
I had to same experience with TimberKing on a couple of things when I got my mill second handed. It's great to have companies like that.
Timberking 2000, Turbo slabber Mill, 584 Case, Bobcat 773, solar kiln, Nyle L-53 DH kiln

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