The Forestry Forum
Sponsor News => Norwood Sawmills USA Inc. => Topic started by: Thomasjw4 on December 20, 2020, 10:18:37 PM
Is anyone else having a hard time getting the info they requested? i have been waiting more than a month, my dad has been waiting longer.
Any luck since your post?
I've had a decent time going back and forth with one of their sales people. I spoke with a customer service rep first, that was a few weeks ago. The salesperson took over after that.
Yep, i got a hold of them a few months ago, and already have my mill. 😁
Nice! What did you end up with?
LM 29 V2. just started cutting with it and i am more than happy with it!
I'm glad it worked out for you. Hoping mine will be ready for pickup soon.
Happy sawing!
same issues and its mid august. I needed parts for a HD36 "brain" and they quoted me to UPgrade $2200. The part i need is a $119 dollar part. Very poor customer support, sad, the mill is top notch. Doesn t work with out that part!!! Waiting to see if they finally give me an answer.
Update. Got answer from a Treavor at Norwood. Says he is a teck. Told me i can not get that part from norwood and I should stop asking. Must have hit a sore spot. ;) :D ;D
Wow, great PR with customers that spend a bundle on the HD36.
Issue is He must not know much. Google and find that part thru Amazon for 119 dollars and shipped and installed in less than a week. Cheap fix vs his remedy.
If any of you have the HD36 with the "brain" and corded remote. You can get all 3 of the boards, etc on line. NOT from norwood. Their fix.......Upgrade 2200 plus. Wonder if he works on a commission like used car sales guys. :D
No issue with the quality of the product
Issues are with customer service.