rack up another score for the woodmizer team. I went out to change the drum switch for the up down motion on the saw head yesterday. Mind you I bought both switches over a year ago to be ready for the day I needed them. Well boxes ordered from woodmizer but labled as square D, two different part numbers, but same part in each. Both forward and back switches and I needed up down. On the phone to indianapolis, i say blah blah blah and it was a while ago, they say are you still at ____ NH, I say yes, and they say part is on the way no charge keep the extra as a spare. :D :D 8) 8) I say wow what a company and orange ya happy. :D
Yep, that's been my experience too. Good outfit.
You can use either drum switch, in a pinch, to do the others' job. The difference in the forward back is that it has a detent on it so that it stays engaged on forward and return. If you disconnect the detent, you pretty much have an up down switch and and up/down switch will work for travel it's just that you have to hold the handle.
On older mills, the blade guide motor and sharpener motors are the same as the up/down motor. That's neat to know if you need it.
This goes with my last post under tuneups. What is the best way to sell more mills? Keep your customers happy. Quite simple and it seems that Woodmizer has got a very good handle on it.
A happy customer tells 3-4 people and an unhappy customer tells 7-10 people. Unless it's on the internet. ;)
But this is something that alot of small business people need to keep in mind. There is nothing better than a happy customer.
How many of you small business owners ever just give something away or at a discount to keep a customer happy?
Gordon
Everybody I come in contact with gets something for nothing, best form of advertising there is, gets me 20 to 30 referrals a year and has been for 15 years !
Thanks Tom it's nice to know where your spare parts are.
bought outrigger kit for my WM LT40.Drove 3.5 hours 1 way
to get themmopened 1 of the 2 boxes in Maine,looked ok
got home to find one was missing >:(
Called WM and they sent me the missing outrigger next day air at no shipping charged to my house in N.H.
This company will do what it takes to make thangs right :D
Lenny
Lenny, where is your dealer in maine? lw
Welcome to the Forum. Good to have one more WM owner! 8)
Tell us more.
Speaking of "Orange". I sure wish my son could get a new WM and a MD for his work in Haiti, with the Family Living Outreach (FLO) program. His role has been one of teaching the people of Haiti how to fish rather that merely giving them the fish. The one WM they have is a bit antiquated from all indications. I do know they just got in a new shipment of parts etc. From my sons description they use about five fellas to operate the mill. One to operate, one to load, one to off load lumber, one to remove the trimings, etc.. It almost sounds as though the Keystone Cops could take a lesson from these guys. 8) 8) 8) He has been helping them with a tree nursery and re-foresting parts of the region. ;)
About 4 years ago we broke our 1993 LT40HDE15. :'(
I can't remember the actual part, but it was a Friday late morning going into a holiday weekend including Monday. That would mean being broke till Tuesday afternoon at best. We were sawing a trailer load of grade Red Oak, and could not let the buyer wait that long .
Called Indy a few minutes before noon, they had the part. The only problem was they closed at 5pm, and we are 6 hr and 15min away.
Well, with team Orange up to bat it was a home run!!!!! :o
Our part was carefully boxed and placed outside the fence. Apparently, I was not the only one needing late pick up. There were quite a few foot tracks in the grass to the
"drop zone".
Got home around 1am, in the saw shop at 7am, sawing around 8. Shipped the lumber on the day scheduled. 8)
Price for parts,? time invested ?
SERVICE - PRICELESS ;D
ElectricAL
I've been sawing telephone poles into cants for a surgeon who is timberframing a home in Texarkana for the past few days. Total board feet so far is around 16000. I've got roughly 100 poles to saw yet. These old poles are tough on the mill and on the helpers. (Creosote burns the skin and irritates the eyes)
Anyway, been plagued with some maintenance problems the past few days. The day before yesterday, the hydraulics qit working. I checked everything I knew to check so I called WM, the rep walked me through some troubleshooting procedures and we determined that the pad that makes contact with the copper strip had worn down. So to get by, I made a wooden wedge to push the pad forward about an inch so that the hydraulics would work and I ordered a pad for delivery yesterday. Yesterday morning, we are making a cut and suddenly all power to the motor ceased. Troubleshot it to a broken throttle cable spring. By the time we figured it out and got the mill back to the shop, it was already five thirty at WM. I called anyway and they managed to get my parts overnighted to me so that I had them this morning prior to 10:00 am.
That's why I wear orange proudly! ;D
That pad/button is adjustable and can be adjusted too close. If it is too close, it hangs on the brass strip and something will break. Being spring loaded, you have eto be careful about it being too close.
There is a spring loaded button on the bottom rail for grounding the machine too. Don't forget to check it once in a while. It doesn't wear too bad but dirt, sap and sawdust can be a problem.. When you machine acts like it is not grounded good, check this first. It's easy to miss because it's not out in the open where it draws your attention.
if your woodmizer hydraulics start actin fuzzy don't get fooled into just looking at the contact pad. thats where I went this summer, but then I remembered a previous thread here about the motor brushes. since I had ordered them at that time I just installed them and woosh....problem solved.