The Forestry Forum

Forum Help => Technical Support Topics => Topic started by: John Mc on September 26, 2018, 04:48:56 PM

Title: Notificatins showing up as spam?
Post by: John Mc on September 26, 2018, 04:48:56 PM
Is anyone else suddenly having all of their Forestry Forum email notifications flagged as spam? I've been getting them normally all along, but starting todayeverything is being flagged as spam.
Title: Re: Notificatins showing up as spam?
Post by: Jeff on September 26, 2018, 07:09:29 PM
frigging gmail.  Go into your gmail and add forestryforum.com to your whitelist
How to whitelist an email address with Gmail, Outlook.com or Yahoo! Mail - OnlineGroups.net blog (http://onlinegroups.net/blog/2014/02/25/how-to-whitelist-an-email-address/)
Title: Re: Notificatins showing up as spam?
Post by: John Mc on September 26, 2018, 08:23:15 PM
Apparently, it's not gmail - it's not flagged when I look at it via their webmail site.

I guess something in my browser is flagging it - and I was mistaken, it's saying that it is a potential SCAM, not "spam". So far, the only way I've found to turn that off is to turn off all scam notifications. Not a big deal, they still show up in my inbox. I'll figure it out or just live with it.
Title: Re: Notificatins showing up as spam?
Post by: Ianab on September 26, 2018, 09:34:19 PM
What email client are you using? 

If Gmail isn't flagging it, then Outlook (or whatever) is doing it. You will need to add it to a "whitelist" in that, so that it's internal spam filtering ignores it. 
Title: Re: Notificatins showing up as spam?
Post by: John Mc on September 26, 2018, 09:58:10 PM
I'm using Thunderbird on a Mac. As I mentioned, it thinks this is a scam, which it treats separately from spam. I can't find anyway to edit preferences for scam detection - just turn it on or off.
Title: Re: Notificatins showing up as spam?
Post by: Ianab on September 26, 2018, 10:02:59 PM
Thunderbird Email calls it "Safe Senders"

Add the address you want to receive mailings from to your Safe Senders list:
Quote

  • On the Tools menu, click "Options".
  • On the Preferences tab, click "Junk E-mail".
  • On the Safe Senders tab, click "Add".
  • In the Add address box, copy and paste in username@domain.com and click OK.
Title: Re: Notificatins showing up as spam?
Post by: John Mc on September 26, 2018, 10:25:54 PM
The menu setup is different on Thunderbird for a Mac (at least it is on my version, which is the current version: 52.9.1)

I did look up Thunderbird help on the subject. Someone had already asked about the problem of messages being incorrectly identified as a scam. They had already added the sender to their address book, and "enabled adaptive junk mail controls for this account"

The answer they received was "Scam detection and Junk are two different things. The only adjustment for Scam detection is to turn it on or off."

So it looks as though my only option is to turn off scam detection in Thunderbird, or live with the red alert bar showing up for these emails. For the time being, I'm choosing the latter.
Title: Re: Notificatins showing up as spam?
Post by: John Mc on September 28, 2018, 08:13:12 AM
I learned a bit more about Thunderbird's scam detection. It's very rudimentary. It appears that anything with a link that includes some sort of click tracking sets it off. More basically: a link which goes to a different site than what the displayed text of that link indicates. Here's the example shown in Thunderbird's Scam Detection (https://support.mozilla.org/en-US/kb/thunderbirds-scam-detection) explanation:

QuoteLinks where the text doesn't match the server name (for example, the text of the message might say "https://secure.example.com (https://secure.example.com)" but the link actually goes to "http://phishing.example.com (http://phishing.example.com)" instead). Phishers do this to fool you into going to their site. Unfortunately some legitimate mailing lists also do this with redirectors for tracking purposes.
There are other things which set it off, but I'm guessing that is what is causing the issue in this case.

I wonder if the displayed text for the link did not look like a URL if that would still set off the scam detection. (For example if the if the unsubscribe link just displayed unsubscribe instead of "http://forestryforum.com/..."