The Forestry Forum

Back in the Fall I ordered some ignition parts for my Mobile Dimension 127 because I was having trouble starting the engine.The parts took over 3 weeks to get here by mail so the next time I ordered parts I spoke to Ron,the owner of Mobile Mfg and asked him to send them another way because the wait was too long.
Ron told me that he hasn't really had any problems with shipping by mail and has not ever heard many complaints.I found Ron to be helpfull with troubleshooting the mill but not with the shipping issues .During one of these conversations we decided that the magneto on my engine had packed it in and I had to decide between a new mag @$350 US or a electric starter kit,including alternator and distributor for $850 US.
It was a no brainer because I could hang up the pull rope for good.I ordered the kit on the Dec 16th 2005 and asked that it would be sent UPS or equivalent because I would like to get started right after Christmas.

It was shipped out by US mail on Dec 20th 2005!!  :-\

We have phoned several times since the second week in January and have checked the mail daily.I have put off a couple of customers because I have no idea when the kit will arrive.We've called Mobile Mfg but because it was sent US mail,they have no way to trace it.
Yesterday I phoned Mobile Mfg and asked that they ship another out right away by UPS and I can get starter on installing the kit and get back milling.I proposed that when the kit that was originally shipped out back in Dec finally arrives,we could either send it back right away by mail or UPS,the choice was up to Mobile.
I got a call today and the idea was nixed because it was too much money for Mobile Mfg to risk but I could pay for another kit and receive a credit when the other is sent back.I  asked if they would meet us half way and accept $450 US as a deposit,after all,we paid back on December 16 the full amount of the kit and as of January 18,have seen nothing.

They said they'd get back to me  :)

Is this a unique situation or have others had similar shipping issues? I guess more importantly,how can this shipping issue be resolved.I wonder how others ship to and from Canada.

The kit is around 50 lbs

We routinely have to order parts from manufacvturers and suppliers all over the place, not just the US.

What we did was we set up an account with UPS. Then when I order something I just ask them to prepare it for shipping and I will have it picked up. All we have to do is go to the UPS website and order a pick up, giving the suppliers address as the pick up point, and billing the shipping to my account.

It works great, and best of all, they'll even pick up from a residential address.  8)

I never ship anything US mail unless I absolutely have to.  One time I had some blades sharpened it was a three hour drive, it took the USPS 10 days to get it there (guessing they had to walk and still made some wrong turns  smiley_dizzy ).  Anyhow the mailman in our area I think cannot read, he puts mail in the wrong mailboxes all the time, somtimes 3 to 4 miles away and the addresses have nothing in common.  I called the postal service once (along with others) and they let me talk to the delivery man, asked what his problem was, and asked if he could not read,  smiley_mad_crazy   he kinda chuckled and said sorry, I recommended to him a set of glasses or possibly a reading course.

Now everytime we get the wrong mail in the mailbox, I write on the front in large letters "left in wrong mailbox", that way the correct person will also realize that it was put in the incorrect mailbox.  I agree that not all USPS delivery employees are this way.

That's a good idea Murf.

Problem is UPS is way more exspensive from the US to places like Canada and Alaska.  I sell a product, and we've had to stop using UPS for those customers.

It just sucks waiting for the USPS.  Personally, I would not accept shipment from them if I was in your area.  We've also had many units come up missing with them.  I know I'm not much help here..  ::)

I ordered a electric motor for the kiln first thing on a Monday morning from McMaster Carr out of California. UPS put it in my hands at around 11:30 am the following day.
That is how I asked that this kit be sent from Troutdale Oregon back in December.I would have been money ahead by using UPS or a similar shipping co.I can't saw with a motor that won't run.

GF,
I agree,the mail system is pretty slow.It would make sense to have spare belts and other parts sent that way if time wasn't a factor but in this case,it was.

I'm still hoping to hear back from Mobile Mfg today.

JP,

I need the parts bad enough that I'd accept them from almost anybody,plus I've got around $1000 Cdn floating around out there in Postal Land  :)

Paul_H,

Maybe Mobile Mfg needs to take a close look at their customer service and how it is effecting their business. I bet the sponsors of the Forestry Form would have done a better job getting the parts to you. Seems that they are not looking at the big picture.

Ron

I meant to say that I wouldn't accept "That type of shipping (US Postal) when ordering", for future reference to any other of our Canadian brothers. I don't know why the USPS with all their resources cannot track a package to Canada and AK?

I know that just plain sucks Paul.

Quote from: jpgreen on January 18, 2006, 04:23:40 PM
Problem is UPS is way more exspensive from the US to places like Canada and Alaska.  I sell a product, and we've had to stop using UPS for those customers.

I've had stuff cost more in shipping by UPS than their value because of this new fuel sircharge they've added on in the last year or two. If I was in Paul's position I wouldn't mind paying the extra so I could get my parts and get things rolling. But, most of the time I give up to 6 weeks, then I write VISA for my money back. Never been turned down yet. If I remember, I've had to write for chargeback 3 different occassions. The real kicker with that fuel sircharge is that your not expecting it, until the delivery guy has his hand out for a fist of cash.  ::)

Ronwood,

that's what is so frustrating to me,that a problem hasn't been acknowledged yet by the co. I seem to be looked upon as unique,one in a million even.I wonder if the strategy is to wait it out and hope the package gets there soon.I haven't asked for compensation or reimbursment,only that they send out another package immediately by UPS so I'll at least know that I can be milling again by Monday.

Paul_H,

If I was buying a mill at this time I would not even consider the Mobile Dim. if their service is like that. That is one of the things that I looked at 3 years ago when I was buying a mill. Read users comments on a number of forum on service of the company. One can see why Woodmizer and many of the other manufactors are doing well. A great product without service don't work.  Hope Mobile Dim. takes a look at this forum.

Good luck.
Ron

Quote from: jpgreen on January 18, 2006, 04:23:40 PM
Problem is UPS is way more exspensive

Ya gits what ya pay for!

Good luck Paul, hope things show up.

I am very upset at this entire situation. I am the employee that Mr. Halverson has been speaking to. I can tell you that there is not ONE company I have ever done business with that would send a second shipment out without payment.  Mobile Manufacturing is a small business and we are not in the habit of offering free merchandise, (to anyone). I offered to send Mr. Halverson a new unit at cost and the minute he returns either unit I would refund his money right now! The customer service you receive at Mobile Mfg. is one of the more superior. We never put a customer off and all shipments are sent out either the same day as the order or the next day. We also rarely ever back-order shipments. When you call Mobile Mfg you will always receive a friendly customer service representive, NEVER an answering machine. When we take orders, one of the most important questions we ask is "HOW DO YOU WANT THIS SHIPPED", it is than up to the customer to make that decision.
According to our invoice Mr. Halverson chose to ship the least expensive USPS.
When a customer calls from Canada we inform them the mail is slow. We are unable to track USPS shipments, and it could take up to 60 days.  I would say the issue of delivery is in the hands of the Canadians, as that one man whose mailman can not read the addresses.
The idea of accusing a company who has always provded a very fair service to the sawmill community of being unfair to 1 persons needs is a little ridiculous. I hope before anyone else bad mouths a company they have the facts and weights the situation fairly.  Thank you D. Malchow

Well, Mr. Malchow,

I guess that takes care of that.  I feel dutifully chastised.

I also hope that you understand, as an entrepreneur, that your customers are small businesses too.  When they aren't sawing, they make no money.  When they make no money, they buy no products from you nor make their own payroll.  Who knows, feeding the family may even suffer.  To keep a happy customer base, sometimes you have to bite a bullet and give a man a hand.

I'll assure you that I've done business with two manufacturers who are sponsors on this forum and both have bent over backward on occasion to make sure I had parts on a timely basis.   Wood Miser has sent me parts, for free,  that I didn't even order because they felt that they had designed a better mouse trap and they didn't like the first one.   A company that cares that much about my success and my up-time gets my business with no arguments or shopping around.

Dawn,
I tried to choose my words carefully so I did not bad mouth Mobile Mfg but see you didn't offer the same courtesy.
I spoke of a real problem that I've had with Mobile Mfg and when I talked to you this morning,you agreed.This has been ongoing and I think what I proposed was fair and nothing more than you've expected from me.

I have put my money out and have waited for 4 weeks to receive shipment.When I spoke to Ron on Dec 16th,I specifically asked that it was shipped out  by UPS.When I called the next week,I was disappointed to hear that Ron sent it out US mail.
I would suggest that if Mobile Mfg was put in the same situation and their factory was down for a month waiting for parts to arive by mail,there would be some howling going on.

I did not ask that the parts be sent out by mail. >:(

Tough call MobileMfg.

If I were to have 60 days of down time due to shipping -- I'd be unemployed. Heck thats a 1/6th of the year.

Didn't even spell my name right. :)

Funny thing is,I've put in two phone calls to Dawn or Ron today as well as a e-mail and until 5:00 tonight was waiting for a return call to see what we could do but didn't hear back.This situation didn't just happen,I've been looking for help for a couple of weeks now.

Come on Dawn and Ron,give me a call and let's get me sawing again

QuoteI hope before anyone else bad mouths a company they have the facts and weights the situation fairly.  Thank you D. Malchow

I saw this thread and used the "send topic" function  to Mobile Dimension thinking what a time for them to publicly help a customer in need and show some great customer service to the sawmilling community. I did it because I knew the problem was well worded and not condemning or badmouthing but a search for help and a search for advice from people that might have like experience.

Paul and several other owners on this forum have given Mobile Dimension some great visibility here over the years, again, I thought, what a great time for them to give a little back to their loyal customers and customer members of this forum.

oops......  ;D

Paul,

In the short term, just to get your mill up and running, what about trying to get your existing magneto repaired locally?  Many of them are almost generic and the same ones, or the same parts are used on many different engines.  I don't think you need to get magnetos or magneto parts from the mill manufacturer.

You'd still have to yank on that rope starter, at least until the mail finally shows up.


Bob

Paul, maybe you could just sell your mill to someone that isnt all knotted up about trivial things like customer service and parts availability, and buy a new D& L double cut mill. I bet Lindsay would appreciate your business ;D

Bob T,
the mag is a Wico and from conversations with Ron from Mobile Mfg,he concluded that the impulse drive was toast and he said they are not a servicable item. It makes sense because the impulse drive to my understanding,controls the retarding and advancing of the timing.

To start the mill last few days,I would have to loosen the bolt that holds the mag and retard the engine or it would snap the rope right out of my hands(it's a 4 cyl with good compression) Once the engine was running,I'd advance the engine til it sounded right and then tighten the bolt.The problem with doing it this way is I wouldn't shut it down and would fuel the engine and load logs on the mill with two sharp spinning blades close by.
Eventually I couldn't even start it that way.

HORSELOGGER,

I think you're right there.I've had the pleasure of meeting Lindsey from D&L Doublecut and he took time from his day and gave me and my family a great tour of his factory.It would be hard to imagine something getting out of hand like this with him.

.

Just to give you some perspective, I ordered some parts and supplies from a forum sponsor yesterday. When I checked my e-mail later on yesterday, I had 4.... count them...4 shipping notifications, and then 3 cancellations. I also recieved an e-mail from them giving my credit card a refund on part of the shipping costs. They had tried 4 different ways to get me the lowest rate they could, and finally found one that saved me enough for a whopper meal deal at burger king.

For that I am grateful, and will gladly do business with them again in the future. Better still 10% of my purchase goes to help support THIS forum.

Good Job Captain  ;)

http://www.magnetoparts.com/wico_rot.htm

Not sure if this helps. Hard to know what mag you have as you didn't specify an engine make.

:P Somebody forgot rule #1 as a business owner: The customer is always right.

Jason

Jason,
it's a Wico and it has a Prestolite #   Spec,    xvd-2311  serial,  29 9


I am going to go to work for a logging company for a couple of days so I won't be around.I hope that I hear from Ron,and I really hope that Dawn is acting alone in her unprofessional response here.
When I left the messages this afternoon,it was with a lady named Leah,both time I called.She was polite and told me that Ron and Dawn were both busy but she would have them return my call.

I realise now that Dawn was registering on the forum and typing up a post while I was on the phone to Leah asking for Dawn.

What a day!

Paul,
Maybe I can help a little with your impulse problem. The way one works is pretty simple. It has a tightly wound spring between two housings. The spring can't unwind because the two housings are meshed with each other. It is possible for the spring to be wound  up just a little be more ( about 30-40 degrees ) . There are two ( sometimes only one ) pawls on the housing than will catch on stop pins on the magneto frame. At very very low speed ( below about 400 RPM ) these pawls catch on the pins and stop the mag from rotating while the engine rotates those 30-40 degrees I mentioned earlier. The part of the housing driven by the engine also rotates those 30-40 degrees and forces the pawls to release from the pins. The spring now can snap to its origional position. This rapidly rotates the mag through the 'e-gap' and produces a hotter spark that is delayed till after the engine has rotated past TDC. ( e-gap is the point of rotation where the magnets are in the best position for generating voltage in the coil )  
As soon as the engine is running centrifigal force pulls the pawls inboard and they no longer catch on the pins. Once the engine is running, the impulse has no further effect on spark timing. It only retards the spark during very slow speed cranking.
You should be able to hear the mag impulse 'clacking' as you pull the engine over slowly. If not, I would pull that mag and take a quick look. The problem could be as simple as gunk built up on the pawls or pins. A little cleaning may fix it. I would also check the spring. Just try to rotate the mag in the normal direction of rotation and see if the pawls catch on the pins. Keep rotating a little more and feel for spring tension.  Then, being very careful to keep away from the plug wires so you don't get zapped, continue rotation and see if the pawls release and 'snap' the mag through the firing point. I think you should be able to figure out the problem and perhaps get that thing back up and running in an hour or two.
In thirty years of working on mags I have only seen one that I couldn't get working with simple tweaking or jerry-rigging. That one had a broken spring and we just replaced the whole impulse.
Hope this helps,
VA-Sawyer

Paul, We converted a couple of our old Farmalls to battery ignition when the mag went bad by hooking up an external coil to the mag which then served as a distributor.  Attach a coil somewhere close to the mag and run a coil wire to it from new coil and hook up the hot and ground wires on the coil.  I've seen it done on everything from four cylinder Farmalls and twin cylinder JDs to a single cylinder Wisconsin Robin.  All it takes is a coil and battery to provide the juice.

VA-Sawyer,
thanks,that does help.I've got the mag sitting right here beside me and I think I'll have a go at taking it apart tomorrow,There is a exploded veiw in the MD book so I'll see what that and a little Rust Reaper will do.

Greg,
Where does the coil wire itself hook to? The cap has 4 plug wires and one terminal on the side.
This kit that I'm waiting on has a coil,distributor,starter,alternator and assorted brackets.

Quote from: MobileMfg on January 18, 2006, 08:14:11 PM
I am very upset at this entire situation. I am the employee that Mr. Halverson has been speaking to. I can tell you that there is not ONE company I have ever done business with that would send a second shipment out without payment.

MobileMfg,
I have very bad news for you...Woodmizer has done just that very thing with me on more than one occasion. As an example, I ordered a idle side weldment that arrived here unusable because it had been welded together incorrectly, they send me a free replacement part ( Next Day Air free of charge )that unfortunatly was defective for a different reason. They then pulled and inspected a third part which they also shipped out free of charge. They also included a 'call tag' so the other defective parts could be returned to them at no cost to me.
Now I will admit that I was unhappy about the defective parts, but Woodmizer did everything they could to help me deal with it. That is what Customer Service is all about, and is why I say they are the best in the world at it. Yes they made and shipped defective parts, that is a Quality Control issue. QC is supposed to keep 'mistakes' from going out the door, but if one gets sent out, then it is the job of Customer Service to do what it takes to get it fixed as painlessly as possible for the customer.  That is just what the good folks at Woodmizer did. I hate getting defective parts as much as anyone else, but if I had to choose between good QC and good CS, I'd rather have the good CS.
VA-Sawyer

The Farmall mags have a coil wire as do the Fairbanks Morse and Wicos on JDs.  It might not work on your mag.  On the Wisconsin Robin single cylinder the coil wire went to the plug.  Yours must have an internal connection from the mag coil to the cap ???  What hooks to the terminal on the side ???

Hi Paul, sounds like your having a rough new year!  sounds like a tough spot both ways, I know I was involved with similar orders over the years, and if I screwed up I tried to make it right by sending out the parts the correct way and paying the shipping.   You should have emailed me, to get by all you had to do was go out and buy a used distributor and coil, use a 12 volt lawn mower battery , change the wiring and you could have been sawing in no time.  Over the years I spoke with lots of guys that did that.  The WICO mag is a great little unit but there are several brass bushing down in the impulse assembly that if lubrication is not kept up will get chewed up, when that happens all h*ll breaks loose and good bye impulse.  I hope you get back to sawing soon.
John

As an owner of a small business I can guarantee that we would ship out a replacement for a part that was not delivered in a timely manner at no charge. Timely would not be 60 days, it would be a matter of days past the expected arrival date. We ship to Canada on occasion and have not had any problems with the mail delivery system. If it has taken this long I would expect any company with scrupples to file a lost parcel claim, collect the insurance and reship at their expense.

Coming on here as a new poster degrading a long time friend and member with impeccable credentials is so tacky it's not even worth commenting about.


Paul I hope you can get back to running and sell that mill as soon as convenient. D&L makes a nice mill. :)

Not only will a small company send out parts that aren't payed for they will ship them from halfway around the world.

Paul I wish I could help.  I shipped some Christmas presents to the Peterson staff and the USmail arrived in 2 weeks to "New Zeland".   

To those who are reading on here to try and figure out which mill to buy I would suggest to look at the sponsors to the left.  They are there because they care about their customers.  They are not only sponsors but are members of the forum.  I have never seen one of them berate a forum member in public.  I bet I never will.

Just my .02

Tom

This is a prime example of what I learned in Business 101 waaaaaay back in the early 70's, and why some small businesses stay small and other small businesses grow to be big ones.

Good Luck Paul ! I truely wish I could help ya out.

Who in tarnation owns this company?..  ???

Surely it can't be the ones participating here.  Someone should send him a note, so he (or she) can salvage this mess, and have a serious sit down with this lady before she's shown the door..  ::)

Let's see... It's been viewed near 400 times by an intensely targeted market... :o :o :o ::)

 I have had a company send me a box of blades Overnight because the blades I had ordered where not here , not six weeks but 1 week after ordering them , they never asked for money , just did it . I was able to get back to sawing and they had a satisfied customer , that has returned there many times over .

Quote........would probably be in his companies best interest to make things right real quick.

:)  like Ms Dawn Malchow jumping in her car in Oregon and making a quick trip to BC with a part for a customer, maybe  ::) :)

Mebbe it's just my twisted way of looking at things, but to put it into my perspective........

From MD to Paul's place is about 420 miles, that makes 840 miles round trip. An average person walks at about 4 miles an hour, so walking only 6 hours a day, they would cover 24 miles a day, or walking 6 days a week, 144 miles a week.

So in theory, a person could have walked the part there and delivered, and returned to the factory, it in less time than it has taken to get there so far.  ::)

Houston, we have a problem here.  :D

................ :D :D :D

Wow, talk about a situation that has gone from bad to worse!  I'm glad I'm not involved!!  good luck Paul I hope you get your parts.  I'm out a here!   Mobile does have a toll free phone number 1-877-272-9645.   

John

I had some city folk move in down the road apiece and a friend asked how i was gettin' along with the new neighbors. Told him for now i'm just gonna assume they are nice people and not give them the chance to prove me wrong. I think there is some sound advice in there for Dawn. If'n she would of kept quiet we all would have just speculated as to the companies position on this problem but now we know for sure. Its a DanG shame. I personally have sent out some emails to companies i do business with sharing this thread with them and reminding them that i am a satified customer and appreciate there high quality customer service.

PS momma always said  "if ya cant say anything nice, keep your DanG mouth shut!!"

RichlandSawyer, I agree 100%, I don't always practice that some times the mouth works faster than the brain, but I try.  I guess thats all anyone can ask.
john

Caution : Long Post....

Shame on me and on the rest of us for how we responded to a new member.  I apologise to Dawn for not taking time to welcome her ( I think it is 'her' , if not I apologise again ! )  to the forum.  


Dawn, welcome to the Forestry Forum. It is good for us to have members of the manufacturing community here where we can get answers and assistance with problems we may have from time to time. Let me try to explain our rude behavior to your first post here. Paul_H is a highly respected member of the forum. If you look at his post, on the left side by his name is the title 'Administrator' out of some 3000+ members there are less than a dozen that have that honor.  If you were to do a search on the forum using the keywords ' Mobile Dimension' and 'posted by' Paul_H, I think you will have to admit his has been quite fair in his support of the product. There are a number of other members here that own MD saws. Your post was almost like having someone come into your house and raise cain with a family member at your dinner table without so much as a 'by your leave'.  We responded back in a hostile manner as well.  Again, I apologise for the tone of my response.

There is a different relationship between a product manufacture and their customers than there is with a sales outlet and their customers. We as customers are dependent on the manufactures for their parts and tech support. As long as we own their product we best stay on good terms with that support system. It would not be smart of us to 'rip off'  that support anymore than it would be smart for a manufacture to unfairly burden a customer.  We need each other, and we must remember that. When we as customers select a brand of product to own, we are making a serious commitment in trust towards that company. We need you to trust us a little as well. I don't think Paul_H has made an unreasonable request to have replacement parts sent via UPS so that he may get bact to sawing. He will of course be expected to return the other set of parts to you in a timely manner. It will be in his best interest to do so as I stated earlier....we need each other to survive.
I hope this can be quickly resolved to the satisfaction of both parties.  Again, welcome to the Forestry Forum.
VA-Sawyer

I see others have posted while I was typing. I'm going to let this post stand anyways. I got to get back out to my sawing......  :)

Now I understand the definition of a Southern Gentleman...  smiley_beertoast

Paul,

A few years ago I sent a book as a gift to an uncle in Alberta (I live in Nevada) via USPS.  For some reason that I still don't understand Canadian Customs latched on to the package and I think my relatives had to personally come down to the Customs office and pay some sort of duty on it before they could get the book.

It's a shot in the dark but I wonder if there's a chance that your shipment has been shanghai'ed and is sitting on a shelf in customs for some reason?  It might be worth a call to them to see what you could find out?

Bob

No, Canada Post or the delivery service collects the taxes here. But, they may do things differently out in BC. I remember ordering a computer part from the US and it was to be shipped to Prince Rupert, BC. I got a call from customs 2 days later. It had arrived in Vancouver and they wanted GST before forwarding on the package. Ok, that was fine. It took five weeks to get from Vancouver to Prince Rupert because the only delivery guy between Prince Rupert and Terrace was on a long vacation and there was no substitute delivery man. I never heard tell of such nonsense.  ::)

Bob_T & SwampDonkey, the mail service to and from Canada hasn't been worth a DanG for quite some time, the cost is quite a bit less but the service is not reliable one package will take under a week the next three to four weeks, When I was shipping parts and taking orders, quite often an extra phone call was in order to clearify the degree of need for the parts, that way if the worst case happened I could refer back to the order and prove that the customer wanted a certin level of service.  Thats what all this is about customer service, because with out customers where are you!  When customers used to be a pain in the you know what I would joke with the other guys, "customers, what would we do with out them?"  "I guess go home!"

John

Hey paul.
I have a brand new volkswagon engine sitting in my storage never been ran. I will take the part off of it and send it you if you think it will fit.Give me a call in ther office. I can probably get it on the bus tonight .Let me know. The engine is new last year. It is the 67 h.p. I have no use for it. So let me know and we can get you going.
doublecut

doublecut,
If you keep treating Paul like he is YOUR customer, it just may become so.  I can't imagine that anyone would offer to pull and send a part to someone just out of the goodness of their heart.   ;)   
You know something.... I called one of the forum sponsers the other day to inquire about ordering an item. I asked about how they worked with company checks, how long of a delay prior to shipping. He said that he would ship it on my word, just because of me being a member here.  I told him that I'm not quite ready yet but will call him when I have the money and place my order.  I'm not saying who it was, just because he may not want to make that offer to everyone. Still, it made me feel good that he offered.

jpgreen - You do realize that I'm a transplant, don't you ? Down here, I'm what they call a DANGED YANKEE ! ( edited for family content )
VA-Sawyer

Quote from: VA-Sawyer on January 19, 2006, 06:27:58 PM

jpgreen - You do realize that I'm a transplant, don't you ? Down here, I'm what they call a DANGED YANKEE ! ( edited for family content )
VA-Sawyer

What do I know?..  ???  I'm originally a native Sacramentan flat lander river rat..  ;D

QuoteWhat do I know..  Huh  I'm originally a native Sacarmentan flat lander river rat..  Grin

jpgreen,

This is kind of way off the topic of missing packages.   I've been wondering if you're anywhere near that 400 foot waterfall that was discovered in the Northern California mountains last summer?  Hard to believe that such discoveries are still being made, and in CA to boot.

Bob

I used to work for a HUGE telecommunications manufacturer, this is the exact reason NO one was permitted to post on public forums in an official, identifying capacity.

Actually, if the person has the company responsibility of making official, identifying remarks, what is happening is OK.   Just because the customer base doesn't like the way they do business, it doesn't mean that they have to do business any differently. :-\ :)

Glad I don't work there, times could get tough smiley_sweat_drop

I know a couple of years ago when I was in the sawmill market I looked high and low, and this seemed to be the best place to gather information. My decision was based on opinions here. I wonder if Bibby ever got that commision ??? ;D

Just my observation, and it in no way reflects the reputation, useability, quality etc of any other mill. But, I've mostly seen woodmizer mills here and I personally know 10 small mill owners, of which 7 are woodmizer, 2 are stationary circular, and 1 is home made within 30 miles of my place. That's not counting full time operations.

Quote from: VA-Sawyer on January 19, 2006, 06:27:58 PM
doublecut,
If you keep treating Paul like he is YOUR customer, it just may become so.  I can't imagine that anyone would offer to pull and send a part to someone just out of the goodness of their heart.   ;) 

 

Hi VA Sawyer.
Well i couldn't imagine not doing it to help someone out . Paul is close to me , i have the engine here , it is just sitting here doing nothing, if it helps him get going , why not . I may need a hand from him one day.  He can replace it when he can.  I have met paul and i know paul would do the same  for us if something like this arose.  The sense of all this is that he needed it and needs it bad to get going . At least that what i got from all this . Isn't this what the forum and it's members are all about!

Yes the postal system between the 2 countries is very slow as the customs,/ border holds thing up as they check out the parcels . But lets not forget what really caused all this a few years ago and how we should try to use patience as a tool to curb our emotions and words . Believe me we lose some 20% of the information we send out in the mail to the usa . And that is very frustrating. I have sent a package to one fellow in texas 5 times before he got it.
We can't use ups as they have had brutal service in our area. Fed ex has started here and is getting better. I now use my freight company OVERLAND"S address In vancouver and have any parcels to be sent or any incoming to be delivered to them .Service there is pretty good in vancouver as it is a bigger center .Then once overland gets it it is over night to me as they stop at our plant everyday. That is one we have solved that problem.


doublecut

Quote

doublecut,
Hey, I did use the winking smiley when I said that.  I was taking a bit of a jab at another poster that seemed to think all people are out to rip each other off.  I commend you on making such a generous offer to help Paul out. I was doing my best to help him as well with my post about how an impulse coupling works. It is unfortanate that he has ended up in such a fix. Too bad a certain other company didn't step up to the plate like you did.
Hey, Paul, have you made any progress ?
VA-Sawyer

I'm going to be real careful when I order parts to be shipped from now on.
I better get more knowledge about the different types of shipping arrangements that are possible. Also maybe pay for some insurance.
I have made numerous purchases from Bailey's in the past and I haven't had any problems with the delivery services.
I will be purchasing someones saw mill in the near future and the delivery of such a large item may present problems that I haven't even considered ?This thread will hold my attention for a while.

My hat is off to you Doublecut 8) 8) 8)  THAT'S customer service :) :) :)  It's too bad we haven't heard something from MD explaining/defending there stance ::)  I've only seen one MD in operation and was impressed enough that given the right opportunity I'd would have picked one up but things have changed now :(  I got better service from Corley Mfg on a 1948 model that hasn't been produced in 40 years

Hi Va sawyer.
Sorry . Missed the winky guy.
appreciate the come back.  8) 8) ;D
doublecut.

I can say since we have used the method of sending out parts infromation through our freight forwarder in vancouver we have had no trouble. We now also stock parts in the usa which has resolved any previous problems. If may be something that others may want to set up as it works really good for us. It is like having a post office box there and someone manning it everyday.
doublecut

doublecut,
My first line in that post was the most important.....The bit about you treating Paul like he was one of YOUR customers, leading to him probably becoming one for real.  Like somebody else posted, you seem understand what Customer Service is all about.
I can say this much...if I end up in the market for a new mill of the 'Dimension' type, I will be very interested in talking with you.  Good Show.  8)
VA-Sawyer

How does a person go about thanking someone that offers to send a engine to you if want it? I know Lindsay is serious in his offer.

Thank You Doublecut!  8)  8)


When I got home from work today I checked email and phone messages but no mill related calls so I phoned Mobile Mfg and Ron answered the phone.He has seen the thread and has seen Dawn's post but didn't say whether or not he approved.After the initial posturing and positioning on both sides was behind us,we got down to have a good talk.Ron felt my initial post was an attack and wondered why I went that route.I told him I had tried carefully to be respectfull and had three other people who I trust,proof read for me to make sure I wasn't out of line before posting but wanted to voice my concerns over shipping issues,
We talked for an hour and came to an agreement that another starter kit will be sent out UPS tomorrow and I will put up 50% as a deposit and hopefully it will arrive early next week.
Ron told me that shipping to Canada has been a frustration for him too and UPS or US Mail seem to be the only real options because he can't seem to connect through Puralotor to Canada.

Does anyone know of a better shipper from US to Canada? Most parts are 1-5 lbs but this package is 50 lbs

Dawn
I hope that you look in on us daily if you can and see what we do at the Forestry Forum

I also wanted to say thank you to the rest of you too.You gave good solid support,advice and encouragement and I appreciate each and every one of you.

Paul

Paul,

I went back and re-read your original post, I didn't notice any slamming, just frustration of waiting a month for parts.

Ron of MD,

If you are truly following this thread and have failed to respond by now I would guess that you aprpoved of Dawn's post. For your benefit please come foward ASAP to clear the air! Eat dirt if you have to, but most of all don't hide! :)

This looks like an opportunity for some Entrepreneur to make some easy money.  If someone set up a loading dock on both sides of the border and carried stuff across, he wouldn't have to go any further. Joe Blow trucking from Washington State could ship to BorderGuard company.  Border guard Company could take the stuff, by truck, through the gates of the border and suffer through customs, delivering to their Warehouse just across the line.  A Canadian trucking company could pick up the packages and disperse them from there.   All a fellow would be responsible for would be getting the truck and its load across the border.

It would be real easy if the customs officers moonlighted for Border Guard Company.  :D

Quote from: Kirk Allen on January 20, 2006, 12:09:32 AM


OR, Maybe Dawn is Rons better half :D

Or maybe the owner :o :o

It don't make no nevermind,  If MD is smart,  they will take a little better look at this forum (and the highly esteemed member that they wronged).  They should have noticed the number of members involved and noticed that between the ribbing and foolishness in the posts the serious desire to help one another.  They should have looked at the sponsers of this forum and realized that most are represented by active members on the forum. 

If they were smart,  they would be quick with an apology to Paul as well as all of the forum.  They would beg to become a welcomed participant in this forum,  and would rush their payment to become a sponser.

I'm glad to hear you got it worked out Paul. :)

As for MD, well as my mom used to say if you can't say anything nice don't say anthing at all......

Quote from: Paul_H on January 19, 2006, 10:22:13 PM
Ron told me that shipping to Canada has been a frustration for him too and UPS or US Mail seem to be the only real options because he can't seem to connect through Puralotor to Canada.

When they ship UPS from the US, SameDay (dispatched from DAY-n-ROSS) makes the delivery here. UPS setup here in 1995 and have offices in Fredericton and Moncton. I remember when they first setup here they would send UPS trucks on delivery, I guess it's cheaper to contract the deliveries out because SameDay delivers their stuff.

I a happy that the water is under the bridge and Paul has his rebuild kit on its way.  I sure wish there was some way to determine the whereabouts of the first order.   

Quote from: VA-Sawyer on January 19, 2006, 10:16:11 PM
doublecut,
My first line in that post was the most important.....The bit about you treating Paul like he was one of YOUR customers, leading to him probably becoming one for real.  Like somebody else posted, you seem understand what Customer Service is all about.
I can say this much...if I end up in the market for a new mill of the 'Dimension' type, I will be very interested in talking with you.  Good Show.  8)
VA-Sawyer

Thank you
doublecut

Canada Post even within Canada is pretty useless at tracking packages. As soon as it goes east of Montreal, it's like it enters the Twilight Zone. You check the tracking site for a couple of days and you might see that it went over to Bathurst, in the wrong direction. Seems to me they could sort it out at Edmundston (near the Quebec border) and not have to send it the long way around the province. No wonder our postage keeps going up, too much inefficiency.  Makes more sense to have a sorting centre near Edmundston to me, then it could be routed to Bathurst or south toward Grand Falls and Woodstock. Makes too much scence I guess. ::)

It's only been about 9 months since they installed Interac and electronic cash registers at the Post Offices nearby. You had to pay cash and the postal workers used a calculator and logged transactions with pencil and paper up till then. Had an old typewriter style cash register in some offices. About 25 years behind the rest of the world. ::)

I have shipped from US to Canada via UPS, Fed-Ex, Purolator, USPS, DHL and one other that I can't think off.  HAven't had any bad luck yet other than Purolator leaving a laptop computer (marked on the box too) sitting on my front step all day even though it was a signature required package!

Quote from: slowzuki on January 20, 2006, 02:06:00 PM
sitting on my front step all day even though it was a signature required package!

Sameday as done that before, but no signature required. I had one delivery guy tell me he wasn't make'n another trip up my way in the same day, but he was going into Centreville again with some packages (8 mins away). He said I could meet him there for the packages. I said fine. Then I had another package come and he said the same thing when I was here all day. But he had the gumption both times to hold out his nicotene stained fist for a handful of cash for fuel sircharge.  >:( Next time he tries it I'm calling the head office. He knows me and where I live to. ;D

My mother shipped a parcel from Centreville Canada Post and it took 8 weeks to get to me in Fredericton.

Does Mobile Dim have a web site ?

Yes they do.  I found it easily with google. http://www.mobilemfg.com

I would like to say that there are a great deal of our members that own Mobile Dimension Mills and for the most part, I think they really like their sawmills, in fact I have never heard one say a negative thing about the mills. I had a chance to visit with John (Sawmill John) and Don a couple different times back when they worked for the company and they were (are) great fellows. John has always been a great Forestry Forum supporter and always has recognized the value that the Forestry Forum is to the portable sawmilling community and also to Mobile Dimension.

Look at Paul as an example as not only an owner but as an administator and one of the leaders of the Forestry Forum. There is a picture of an MD on his profile photo. On his signature that shows up on every post it shows that he is a proud owner of one of thier mills. He has made many many posts showing the things that the Mobile Dimension can do.  Heck, Look at Frank! Nah, dont look at Frank. ;D ;) (sorry Franky)

Hopefully this thread, as negative as it has been, will turn out to be a positive and open some eyes and minds on how a large group of like minded and genuinely caring people can come together with the simple goal of helping one another.

Please excuse me for speaking up here...  But, I am so completely awed by the professional input from every sawyer that has posted to this thread.  And everyone needs to know I am not a sawyer - in fact, I only have one stack of white oak and hickory air drying in the back yard.  It isn't very big, but it is *MY* stack, and I'm proud of it 8)

Enough of that.  I am fully involved in customer service issues for the United States Department of Defense - yes, an infernal federal employee.  In my book, MD has completely failed in the customer service realm.  Paul_H has certainly been a complete gentleman in his dealings, and I'm amazed that he went the extra mile by providing a 50% deposit for parts that were already paid.  Paul_H, sir, if I'm ever in your neck of the woods, please let me shake your hand!  I'd be honored to meet someone with your integrity.

As a customer service advocate, I work with automated information systems that provide package tracking information to our military folks who are in harm's way.  Without naming the agency, we are responsible for moving every bit of material needed by every soldier, sailor, airman, and marine located anywhere in the world, and then we're responsible for keeping track of where it all is all the time.  And I refuse to let anyone who works for me to treat the customer as nonchalantly as has the MD employee.  To be as cavalier in their attitude toward a loyal customer is unforgivable.  Yes, unforgivable.  Zero tolerance.

Again, my apologies for breaking into this thread; but, I felt compelled to point out the need, no, the imperative of good customer service.  If my attitude were patterned after MD's, our military folks in Iraq would be pointing guns in what I consider the wrong direction. :o

Regards,
Frank

I don't have a dog in this fight, but I gather after hanging out here for a couple of months that..that's not a prequisitive for jumping right in.  One thing that did strike me..........the comment from the employee of MD  about shipping things for free/unpaid for.  I have indeed had things shipped under just such conditions;  the last time was some used airplane tires from Genesco........somewhere in Texicas.  They didn't know me from Adam's off ox and it was only a few hundred dollars.  I ordered them on the phone; asked about payment.......COD, credit card, whatever.  The guy said I'll mail you an invoice;  when the tires get there, send me a check;  he did and I did and we were both happy.  If you need a thorn proof/22-30 ply tire, it's the way to go..............

Jeff,

You forgot to mention Dang in your last post!

Ron

DanG! :)  too.

Wow,
I was just too beat to respond in a rational and civil manner last night, and just look at the number of folks that have stepped up.....Sometimes I think ALL the good folks are HERE.

Paul- sorry you are having this problem, I have been whining because some snowshoes I ordered 12/27 have just been shipped, most of the snow melted so it don't really matter-can't imagine how P'd off I'd be in your position. I certainly would NOT have fronted 50% payment after the whipping you took for speaking up.
Ms Dawn- I would like to welcome you to this forum too, but I am somewhat skeptical that you will be posting again...I have had relatively good responce from MD- but if I see a dog attack someone- I WILL keep it in mind when  going in that yard again......

Mobile D- this is(or maybe was, your choice) your golden opportunity to become a part of a very valuable marketing tool, and to step up and show the THOUSANDS of potential customers that you are as dedicated to your customers as the sponsers already here.
Sawmill John has continued to positively represent your product even after moving on, and I for one appreciate that, hope you do too.
As for shipping things unpaid for- I just received a shipment of metal cutting band blades(that I needed RIGHT NOW) and 3x8 shanks from a supplier that doesn't accept credit cards-they shipped on my word that the "check is in the mail", you can bet it was and that they will indded be shipping to me again.

I sure like my ole mill- sure hope it don't break so bad I can't "McGyver" it back together........


karl

Welcome,  Frank_B.  No apology needed,  you got just as much right to put in your Two cents as anyone.   :)

I keep hoping MD will come around------so they made a mistake-----pobody's nerfect :D :D :D

Noble ya gotta be careful doing that. I did that tonight out loud without thinking and got in trouble. Tammy asked what I wanted something to chew on this week and I told her pop tarts but swiched the first letters around like that with out thinking about it...   THUMP

I would like to welcome Frank_B and Thank him for his hard work in supporting our men and women in harms way.  Keep up the good work.  Maybe someday the media will report some of the great things going on in the world.  The soldiers coming back from Iraq tell a world of a different story than the media does.

Kirk,  I should second that nomination, since Sparks has patiently held his temper while I rant and rave about the way the latest Accuset operates.  We have been excanging emails about it. 

Good for her, Jeffery. 8)

Paul, I hope your parts have come and you are back sawing. Sounds like a real mess.

I own an MD and am happy with the mill. It saddens me to see all the negative publicity about the company but much of it was warrented. They should of sent out the other kit by ups the next day. I have personally ordered parts through MD and have had no problems. I have called and had my questions answered right away and with expert knowledge.

Having said this though, I feel the MD company is making an enormus mistake by ignoring this forum. How can you possibly ignore thousands of sawmillers when you are a company that makes sawmills??????????? That would be like an auto manufacturer not going to the Detroit auto show. It makes zero sense. The Md website has a news and info section that has not been changed since 2002! I don't get it.

I still like the sawmill but the company can't seem to see the forest through the trees.

The frustrating thing about all this is,I like Ron. Most any of the MD owners here will tell you,he will take as much time as needed on the phone to troubleshoot or get a part shipped out.The Mail issue has been a sore point with me on a few occasions and I didn't want to go through it again and didn't feel I was being heard.
I hope things heal up and it would be great to see Mobile Mfg participating here on the Forum one day.

I guess one of my concerns at this point is what is going to happen if that shipment never shows up.  I hope MD's position won't be "Tough luck- fork over the other 50%".   I've dealt with a couple of farm dealerships with Doublecut's attitude.  They always got my money and a lot of free advertising just because of their outstanding customer service. 8)

Well, now that the bottles have stopped flying, I'll come out from under the table. :o :o :D :D

I have enjoyed what I always thought of as good service from Ron and his company.  Technical support has always been prompt and capable, as well as free.  I respect that fact immensely, since I didn't buy the mill from them.  I've been treated with just as much respect as if I had bought a brand new one from them.

To clarify what Kirk said about the little problem I was having the day they were here;  Ron had spent the better part of an hour on the phone with me, his nickle, trying to work out a decent solution to my problem.  Normally you would remove the main blade and drop the shaft bearing to replace those belts...piece o' cake.  Trouble was, the big nut that holds the blade on is frozen up and I can't get it off.  The belts were all tangled up and I couldn't straighten them up by myself without removing the blade.  If Kirk and Buzz hadn't stopped by, I don't know when I would have gotten running again!  We got the belts back in place but they still need replacing, so Ron's help isn't going to waste.  I just delayed the pain for a while. ;)

Btw, I never did explain what caused the problem in the first place.  The little cable that lifts the board return bar had broken and got tangled in the belts that run the edgers.  You MD owners need to check that cable and replace it if it is frayed.  It doesn't cost much and is easy to replace, but can cause a real headache if it breaks. ;)

Could Ron have handled Paul's situation better?  "Yes" would be a major understatement, and I'm sure Ron wishes that he had.  One incident doesn't make a company bad, though it does tarnish their reputation somewhat.  It is Ron's company, and he must run it as he see's fit, sink or swim.

Dang- put some Rust reaper on that big ole nut- it'll come off. 8)

'bout that cable-had some trouble with that myself- turned out the arm stop was bent- pounding on the cable every time the saw returned, would sometimes bind in the up position, don't take long to fray that cable. Not good when you expect the board to return and it launches into the next county either :o

Paul- I'm SURE it will ease your mind to know my snowshoes were shipped yesterday.... ;D
Got my Rust reaper in two days too. (I'm sorry-Lord I apologize for that)
Bon Chance mon amie- hope it all turns around for ya

karl

Kirk, how in the world is anybody gonna take you seriously with that monkey humpin the back of your head? ??? :D :D :D

Thats not Kirks fault.  ::) :)

I unnerstand.  Purrfickly.  It's GareyD's fault.  He's the one that bought the monkey at the cheap discount store.  The M&Ms should have been a clue. ::)

Speaking of shipping.... I just bought a 25 hp engine on ebay. They are estimating that it weighs 150# and I need to get it from Fowler, Indiana to Florida.

What's the best way to get it here?

Install it in a doodle buggy and get onewithwood to drive it down.

I'd buy a video of that 8)

I do apologize to you Paul.
I had no idea the strong response this would generate.
I have spoken to all parties at our office and we feel we can come up with ways to be sure the shipping is one that will benefit all parties (shipper and customers). We will continue to ask if the customer would like UPS or USPS. We would prefer to ship everything UPS as the tracking if far better then any other alternate.
I hope we will continue to be a major part of the sawmill industry and that people will consider us to be professional and polite and on time with our support of the logging industries needs.
I would like to add that this is one of the larger items you can purchase for your mill, but for the smaller items, such as teeth, shanks (inserts) and belts, even to go as far as tune-up parts, many of our foreign owners keep a small amount of these items on hand so when they need them they will be avaiable. Then when they use those items they re-order right away, allowing then the time, so they don't have any down time in there business day.  Again I'm sorry,   Dawn (MD)

MobileMfg

Welcome to the forum and your presence is welcome. Thanks for taking the time to post and hope to hear from you often. I think you will find a lot of the members will be happy to hear from you also. Once again welcome.

Ron

Thank you Dawn.   8) 8) 8) 8) 8) 8)

Glad to hear from you, Dawn. :)  Keep posting on here and maybe we can talk your company into a sponsorship.  ;)

The best way to deal with a problem is head on.  It shows that you care for the customers.  We are glad to have you here. 8) 8) 8)

Farmerdoug

 smiley_thumbsup

Don't be a stranger

karl MD 128#3829

Thank you Dawn.I hope you keep checking in here to see what is happening on the Forestry Forum.
I'll give you a phone call when the package arrives in a day or two.

Paul

 8) :) :)

Dawn, Welcome and please keep posting! I would love to know what is going on new at the MD factory. :)

Good for you Dawn and MD.  8) 8)

Quote from: Faron on January 21, 2006, 05:22:02 AM
I guess one of my concerns at this point is what is going to happen if that shipment never shows up. 

I'll be real honest with y'all....I don't see this as happily resolved.  The orginal order date was 12/16, which was shipped on 12/20.  The phone calls asking for a resolution began prior to 1/13, and no resolution was reached until 1/24.  The resolution that WAS eventually reached has the customer out-of-pocket $1300 for a $850 part (which he still doesn't have yet).  I don't call that a success. 

I sat here and asked myself if I would go without a stove or washing machine that long.....much less a piece of equipment that provides my livelihood. 

I find it completely irresponsible for ANYONE to ship an item of that value ANYWHERE without insurance or some way to trace that shipment.  Shipments get lost by UPS in the USA too.  MD that has nothing to do with your customer...that should be your own policy. 

If my livelihood was my sawmill....I'd be paying attention

I agree with Roxie, with a kudo to Dawn for stepping up to the plate.  The customer isn't out of the woods yet, but it certainly sounds like MD is present and accounted for rather than MIA - good on ya, Dawn!  But don't let this slide off your plate, MD.  Do what you can to establish company policy that assures success rather than opens a door for failure.  Only through established processes can you assure your customers that problems will occur at the lowest frequency.  And when a problem does occur, take quick and decisive action to correct it - even if it costs a little cash - you're company will never spend a marketing dollar that returns more than a satisfied customer.

Regards, and thanks again, Dawn, for stepping up - good job!!
Frank

My company policy would be to offer only shipping with tracking capabilities and require insurance.  No other options would be allowed.  Everyone's covered that way

If you agree with me, there is no kudo.  If that computer pictured in your avatar was down since Dec 16th, and you were still waiting for the part, would you feel the same?  Really?

Ole Roxie's one tough Amiga.  :o :o :o

  Hi Roxie  ;) ;D ;D ;D

Paul, have ya got the part yet? Must be another week by now.  ::)

40 days ~ over 1900 views of this thread.  Two words....air frieght and a refund of $450.  (oops...quess that was 7 words).

Hi Harold!!   8) 8)  See, you're talking from first 'hand' experience!!  Get it?!   :D

Well, instalation begins tomorrow. 8) 8) 8)

Being the wrencher that he is, I am sure he will be up and running by the afternoon. 8) 8)

Dawn,
For you to apologise simply because of the strong response against you isn't what I consider sincere.  I think the same of your apology as I do of MD's attempt to solve Paul's problem....too dang little, too dang late! At least when I apologised to you for the way I had responded to your origional post, I actually felt remorse. I didn't do it because of public pressure and 'damage control'. I appears that these are the only reasons for your recent post.  I'm glad I don't have to depend on you or your company to keep my mill running. I feel sorry for those that do.
I have thought long and hard before making this response to your post and I won't feel sorry for this one.
VA-Sawyer

Quote from: VA-Sawyer on January 24, 2006, 09:48:58 PM
Dawn,
For you to apologise simply because of the strong response against you isn't what I consider sincere.  I think the same of your apology as I do of MD's attempt to solve Paul's problem....too dang little, too dang late! At least when I apologised to you for the way I had responded to your origional post, I actually felt remorse. I didn't do it because of public pressure and 'damage control'. I appears that these are the only reasons for your recent post.  I'm glad I don't have to depend on you or your company to keep my mill running. I feel sorry for those that do.
I have thought long and hard before making this response to you post and I won't feel sorry for this one.
VA-Sawyer

Why don't we look around for a wound and rub some salt in it?  That sounds like fun.  ??? ???  I guess I was raised different, but in these parts we tend to accept an apology graciously.  If you don't feel sorry for that post, I certainly will. >:(

I'm kinda new here and haven't really paid my dues to be speaking up...but I kinda think we all should go out and saw up some angle iron or roll around nekkid in the snow or do just about ANYTHING except add any more posts to this thread.

Bob

I couldn't agree more!!  Tell ya what, Bob.  I'll cut the angle iron and you do the nekkid snow rollin' part. ;D :D :D

Down in my father's potato shed there was a piece of rock ledge that never got totally hammered out before the cement was poured. Everytime dad got worked up over the potatoes McCain's just stole in his last truck load he'd go get a 5 lb maul and pound away at that rock ledge. :D

Quote from: Roxie on January 24, 2006, 02:06:58 PM
If you agree with me, there is no kudo.  If that computer pictured in your avatar was down since Dec 16th, and you were still waiting for the part, would you feel the same?  Really?

Right, Roxie - especially since that's part of my job...  Man, would I be disgusted :-[

Please don't confuse my comment as though I would have been a satisfied customer - quite the opposite:  I agree that an issue exists, and nothing short of a very proactive stance from MD will bring a satisfactory resolution.  But, I've always been a "glass half full" kind of person.  Besides, a dog will hunt as long as you don't start kicking his ars everytime he finds a bird.  Start kicking him evertime he finds a bird, and pretty soon that dog won't hunt. ;)

I've found that dealing with people requires a sometimes interesting mix of words.  It is important to provide positive reinforcement for good things - hence, a thanks to Dawn for stepping up.  While at the same time it is critically important that we not forget, as you so elequently stated, "I don't see this as happily resolved."  So, yes, I do agree with you that it seems the situation isn't truly resolved; however, I'm happy that MD has taken one step in the right direction.  Would it be accurate to use words such as, "guarded optimism?"

Thanks,
Frank

Okay,I just got in from rolling in the snow and I'm waiting for further instruction  ;)

My parts arrived yesterday by UPS and I'm a happy camper.I have the woodstove going in the shop and will start when my wife comes back from town with a few tools.
I received a letter from Canada Border Services Agency,dated January 18 2006 that the "Item " is in their possesion in Vancouver and they want some receipts etc.
I will contact them and they can ship it back to Oregon.

I had a good long talk to Ron this morning and I believe that Mobile is working hard on coming up with a efficient way to ship parts out to Canada.Both Canada Post and UPS have flaws and there is never a 100% garauntee that an item will arrive quickly and without damage.

I thank everybody for their help and concern with this issue but I hope we can let this thread sink down to the basement. On a one to one basis,Ron is personable and helpful,I wish I could have the opportunity to speak to Dawn again and move on.This has probably been the hardest on her.


Here is one final link to let you know what I think of my Mill

Mobile Dimension Link (https://forestryforum.com/board/index.php?topic=1726.0)

Paul, you are a stand up type of guy, and I for one, am proud to know you.  8)

I would suspect that the membership of this forum with its high regard for Paul_H  which comes from being a downright all around decent human being and freind even though he is from B.C.  ;D will honor his wishes. As always I stand behind Paul and the other admins. I am so proud of them I could eat gri...  Nah, cant do that. :)

Thanks for the support membership! Lets let this one go away.  :)

Grits . That's just cream of wheat porridge. I love it. When i was in georgia i asked for surgar and milk.I got some pretty funny looks. Thats how we eat it here.
doublecut

Two different things, Lindsay.   Our grits is Corn.  :)

We used to get cream of wheat now and again when I was little and sometimes I liked it.  We ate it as a hot cereal and put milk and sugar on it.  It never lasted me very long though.  After a breakfast of cream of wheat I was good for about 2 hours at most.   I'd sit in school and 'bout starve to death waiting for lunch.

Grits, on the other hand, I've found, sticks to the ribs.  Perhaps it's the savory flavor rather than the sugar high that keeps you going.  I doubt that it is the 2 eggs, 2 biscuits, 4 slices of bacon, piece of sausage, and quart of coffee that  helps.  :D

Quote from: Jeff B on January 25, 2006, 01:14:23 PM
As always I stand behind Paul and the other admins. ....

::) Umm, errr, Boss, judging by the amount and type of food that everybody talks about consuming, including the annual piggy, ya might wanna reconsider dat one.  ::)


Mebbe you should stand beside them, and a little upwind, just in case.  ::)

The inevitable has happened ::)  The topic changed to food ;D 8) 8) :) :) :) :D