just wanted to share my current situation , i usually use an amish guy down
the road to sharpen my bands. he has been swamped with work & has not been able to get to my bands so i made the decision to get a sharpener i ordered a manual sharpener & setter from a small company i was told it would be 3 weeks to get it fabricated & shipped . well about 3 weeks later i am down to 2 sharp bands & company informed me it would be 6 weeks . got refund from that company & called cooks on Monday ordered the cat claw sharpener & manual setter the girl i talked to was very knowledgeable on product + i got 10 free blades & extra cam free .Like i said i ordered on monday ups called me today tuesday & set up delivery for tomorrow . i dont know if this is common practice with cooks but i just wanted to share this example of great customer service
You'll really like that setup. The Cat Claw is a great sharpener.
By the way, Welcome to the Forestry Forum, tlkellar.
Another Forum Sponsor doing a great job!
Cooks is good as all of our sponsors.
The cat claw is a great machine and that is typical service from Cooks. When I ordered my sharpener, I told the sales personnel that I had an xxx brand sharpener. I was having problems with it and she was ready to call in one of the experts. I stopped her and said that I wanted to salvage the space and put a cat claw in its place. I have not been disappointed with the cat claw.
I have ordered parts from Cooks and if I get the order in early enough, it goes out the same day.
I have had outstanding service and quality from Cooks ;D 8)
good to know!!!! 8)
Ed
tlkellar,
welcome to the forum and sharing what happened to you. I am looking for a bandsawmill and they are one of the ones I am looking at. Nice to hear that about cooks.
Hey Michigander!!!! Since I have it in print that I am so smart.................would you believe that I have a Cooks MP 32 sawmill? Cooks is a really good outfit !!!!
Great to have met you at the Pig Roast. Say your prayers...........PER
My experience with Cooks was outstanding also! The sharpener setter is working great for me. I actually don't mind the extra 10 minutes it takes to set with the single setter I like the results Iam getting. Still learning. Two big thumbs up for Marcie and Cooks!
Quote from: fat olde elf on August 31, 2014, 01:35:15 AM
Since I have it in print that I am so smart.................
If it's documented, then it must be so! :P :D :D
Personally I heard nothing but good things when it comes to Cook's!
I think they're a good company and sponsor. :)