My New lt50 things not looking good

[widetrackman]

I do not own a WM mill.  I have met Marty and I think he is a great guy, and I appreciate that WM is a sponsor.  It is by far and away the most prev. brand of mill represented on this forum.  I stick up for Timberking, also a sponsor, as I have had a great experience with them.  the real test is after the warranty is over and they (specifically Matt) have been great.  the very mechanical, knowledgeable staff have been quite patient helping with a diagnosis and me now being quite proficient with trouble shooting.  I do not owe them anything, and they do not owe me.  I think you have a right to be unhappy, and I would take that up with them.  As well there are lots of WM owners here that help bring a new owner up on the learning curve.  I think you should take advantage of that.  I think you have confirmation that some of the issues may be on the manufacturer.  i would put all your energy on that front towards Wood-mizer.  Many companies have suffered in a post Covid environment, and I am sure they are no different.  I am not here to tell you what to do, but I would go up the chain and demand things are made right.  Given the long history with the company, I would also give a little grace and work to some resolution.  Best regards, and respect, Doc.

If Marty,s outfit had been handling my purchase I think I would have had a much better outcome. At least based on what comments I have heard on the internet.

[Southside]

So I had some pretty significant issues with my Super 70 one time and I was not satisfied with how things were being handled so I politely, but firmly, went up the chain of command to the very top and detailed everything that had been done to that point and why I was still not satisfied.  I never made mention of the issue anywhere online as I figured those who made the ultimate call had not yet had the opportunity to address the matter.  At the end of the day WM dropped off a loaner mill for me, brought my mill back to Indy and went through it.  Turns out there was a small but critical electrical wire that had not been connected at the factory, it's nothing I ever would have found over the phone.  They returned my mill to me, went over it from hitch to taillight while it was there and did everything they could to make things right.  

To me, that is real customer service.  Should I have had to go that far to get it addressed?  Not in my opinion, but at the end of the day I went from being a customer who had a quote from another mfg in his hand to one who was happy to get back to work.  

People drop the ball, people don't always make the right call, but if they aren't the ultimate decision maker then there are still avenues available to resolve a problem rather than stewing on it indefinitely. 

[doc henderson]

I will backtrack a bit.  Everyone has the right to be pithed if you spend money on a new piece of equipment and it has issues.  You should certainly expect the company to make it right, and it should not take hours on the part of the new owner and not take months to get something done.  I maybe should have just stayed out of the conversation, but as usual I did not.   � I apologize for that.  I also work in an industry that is struggling in many ways including finding good help.  I also know how it feels to get blamed for national problems that are well beyond my control.  I do try to make folks happy and help them understand that we are still fighting a post covid war.  The national company that I currently work for made all kinds of decisions based on financial losses that have repeatedly shot me in the feet.  They then wanted me to fix problems that they created, and yet not give me the resources.  So, that is where the "give the benefit of the doubt" tact came from.  You all need to do whatever you need to do.  Again, I did not intend to criticize what you are saying or doing.  I would do the same thing.  I also appreciate that they are a sponsor and hope they can get it together.  Regards, Doc.

[Bruno of NH]

Original Op
Please send me your information 
I might be able to help you out with Woodmizer 
As far as the smoking belt 
I just replaced the drive side bearing assembly, 38hp gas , and had the brake set to tight and smoked my new drive belt.
Please reach out to me .