Norwood hd 36 frame and bunk issue

[shelbycharger400]

 

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  track issues with brand new norwood hd36.  noticed it when trying to set track width. measurements were 39 inches on inside frame lips at bunks.  ran out of travel to set tracks. pulled the bolts out on one side all the way down and now frame measures 38 3/4.    rear its 38 3/8.  looking at it further it appears the galvanized L brackets have zero clearance for the frame stamping at the splice of the frame rails,  where they do have a hole for the other staping and now are slightly bowed.  should i just grind the stampings  flat? mycell is 7632275279

[beenthere]

Best, IMO, to call Norwood and work out the problem with them.
Am sure they will accommodate you.

[Mike@Norwood]

Hello Shelby

I forwarded your post on to our technical support department. You should be receiving a call shortly at the phone number you provided above. If you don't receive a call within the next hour or so please let me know.

I'd like to make sure that you're completely satisfied. So if you don't mind, could you please send me a PM to follow up and keep me posted on your progress. 

(if this has already been rectified, I apologize for the delayed response. I just came across your post this afternoon as I was reading thru the forum.)

Best regards,

Mike at Norwood

[bandmiller2]

This is why its wise to spend just a little more and get your mill from a reputable company, your not hung out on the line to dry. Frank C.

[Macgyver]

Shelby, I'd be cautious putting your cell out there on the web...I learned the hard way.  Hopefully Norwood has resolved the issue, but if not, I'm confident they will soon.  I had a couple minor concerns with mine when I got it, emailed them directly, worked it out, and got calls later just to check in.  They've been an awesome company to work with, even when I was the cause of the issue.

I wouldn't consider Norwood "not reputable" by any means, and no one's been hung out on the line to dry.  They're a great company that's constantly improving their product line, and have great customer service (perfectly exemplified with Mike's response).  I think they hit a great price point in the market for a manual mill.  They're uncomplicated, easy to work on, and cut great.  They're also really easy to upgrade as you go, or bolt on your own modifications to without having to be a welder. 

[Skip]

X 2 what MacGyver said !

[Ga Mtn Man]

I'm pretty sure that bandmiller2 was saying it's good that he bought from a reputable company like Norwood.

[Jeff]

I'm pretty sure that bandmiller2 was saying it's good that he bought from a reputable company like Norwood.

It had better be!

[bandmiller2]

Sorry I was misunderstood I was referring to a good company like Norwood not letting their owners hang out to dry. Frank C.