Trouble with shipping sawmill parts

[Bob_T]

What do I know..  Huh  I'm originally a native Sacarmentan flat lander river rat..  Grin

jpgreen,

This is kind of way off the topic of missing packages.   I've been wondering if you're anywhere near that 400 foot waterfall that was discovered in the Northern California mountains last summer?  Hard to believe that such discoveries are still being made, and in CA to boot.

Bob

[WeeksvilleWoodWorx]

I used to work for a HUGE telecommunications manufacturer, this is the exact reason NO one was permitted to post on public forums in an official, identifying capacity.

[Tom]

Actually, if the person has the company responsibility of making official, identifying remarks, what is happening is OK.   Just because the customer base doesn't like the way they do business, it doesn't mean that they have to do business any differently. :-\

[WeeksvilleWoodWorx]

Glad I don't work there, times could get tough

I know a couple of years ago when I was in the sawmill market I looked high and low, and this seemed to be the best place to gather information. My decision was based on opinions here. I wonder if Bibby ever got that commision ??? ;D

[SwampDonkey]

Just my observation, and it in no way reflects the reputation, useability, quality etc of any other mill. But, I've mostly seen woodmizer mills here and I personally know 10 small mill owners, of which 7 are woodmizer, 2 are stationary circular, and 1 is home made within 30 miles of my place. That's not counting full time operations.

[doublecut]

doublecut,
If you keep treating Paul like he is YOUR customer, it just may become so.  I can't imagine that anyone would offer to pull and send a part to someone just out of the goodness of their heart.   ;) 

 

Hi VA Sawyer.
Well i couldn't imagine not doing it to help someone out . Paul is close to me , i have the engine here , it is just sitting here doing nothing, if it helps him get going , why not . I may need a hand from him one day.  He can replace it when he can.  I have met paul and i know paul would do the same  for us if something like this arose.  The sense of all this is that he needed it and needs it bad to get going . At least that what i got from all this . Isn't this what the forum and it's members are all about!

Yes the postal system between the 2 countries is very slow as the customs,/ border holds thing up as they check out the parcels . But lets not forget what really caused all this a few years ago and how we should try to use patience as a tool to curb our emotions and words . Believe me we lose some 20% of the information we send out in the mail to the usa . And that is very frustrating. I have sent a package to one fellow in texas 5 times before he got it.
We can't use ups as they have had brutal service in our area. Fed ex has started here and is getting better. I now use my freight company OVERLAND"S address In vancouver and have any parcels to be sent or any incoming to be delivered to them .Service there is pretty good in vancouver as it is a bigger center .Then once overland gets it it is over night to me as they stop at our plant everyday. That is one we have solved that problem.


doublecut

[VA-Sawyer]

doublecut,
Hey, I did use the winking smiley when I said that.  I was taking a bit of a jab at another poster that seemed to think all people are out to rip each other off.  I commend you on making such a generous offer to help Paul out. I was doing my best to help him as well with my post about how an impulse coupling works. It is unfortanate that he has ended up in such a fix. Too bad a certain other company didn't step up to the plate like you did.
Hey, Paul, have you made any progress ?
VA-Sawyer

[Rick R]

I'm going to be real careful when I order parts to be shipped from now on.
I better get more knowledge about the different types of shipping arrangements that are possible. Also maybe pay for some insurance.
I have made numerous purchases from Bailey's in the past and I haven't had any problems with the delivery services.
I will be purchasing someones saw mill in the near future and the delivery of such a large item may present problems that I haven't even considered ?This thread will hold my attention for a while.

[Corley5]

My hat is off to you Doublecut 8) 8) 8)  THAT'S customer service  It's too bad we haven't heard something from MD explaining/defending there stance :  I've only seen one MD in operation and was impressed enough that given the right opportunity I'd would have picked one up but things have changed now :(  I got better service from Corley Mfg on a 1948 model that hasn't been produced in 40 years

[doublecut]

Hi Va sawyer.
Sorry . Missed the winky guy.
appreciate the come back.  8) 8) ;D
doublecut.

[doublecut]

I can say since we have used the method of sending out parts infromation through our freight forwarder in vancouver we have had no trouble. We now also stock parts in the usa which has resolved any previous problems. If may be something that others may want to set up as it works really good for us. It is like having a post office box there and someone manning it everyday.
doublecut

[VA-Sawyer]

doublecut,
My first line in that post was the most important.....The bit about you treating Paul like he was one of YOUR customers, leading to him probably becoming one for real.  Like somebody else posted, you seem understand what Customer Service is all about.
I can say this much...if I end up in the market for a new mill of the 'Dimension' type, I will be very interested in talking with you.  Good Show.  8)
VA-Sawyer

[Paul_H]

How does a person go about thanking someone that offers to send a engine to you if want it? I know Lindsay is serious in his offer.

Thank You Doublecut!  8)  8)


When I got home from work today I checked email and phone messages but no mill related calls so I phoned Mobile Mfg and Ron answered the phone.He has seen the thread and has seen Dawn's post but didn't say whether or not he approved.After the initial posturing and positioning on both sides was behind us,we got down to have a good talk.Ron felt my initial post was an attack and wondered why I went that route.I told him I had tried carefully to be respectfull and had three other people who I trust,proof read for me to make sure I wasn't out of line before posting but wanted to voice my concerns over shipping issues,
We talked for an hour and came to an agreement that another starter kit will be sent out UPS tomorrow and I will put up 50% as a deposit and hopefully it will arrive early next week.
Ron told me that shipping to Canada has been a frustration for him too and UPS or US Mail seem to be the only real options because he can't seem to connect through Puralotor to Canada.

Does anyone know of a better shipper from US to Canada? Most parts are 1-5 lbs but this package is 50 lbs

Dawn
I hope that you look in on us daily if you can and see what we do at the Forestry Forum

[Paul_H]

I also wanted to say thank you to the rest of you too.You gave good solid support,advice and encouragement and I appreciate each and every one of you.

Paul

[WeeksvilleWoodWorx]

Paul,

I went back and re-read your original post, I didn't notice any slamming, just frustration of waiting a month for parts.

Ron of MD,

If you are truly following this thread and have failed to respond by now I would guess that you aprpoved of Dawn's post. For your benefit please come foward ASAP to clear the air! Eat dirt if you have to, but most of all don't hide!

[Tom]

This looks like an opportunity for some Entrepreneur to make some easy money.  If someone set up a loading dock on both sides of the border and carried stuff across, he wouldn't have to go any further. Joe Blow trucking from Washington State could ship to BorderGuard company.  Border guard Company could take the stuff, by truck, through the gates of the border and suffer through customs, delivering to their Warehouse just across the line.  A Canadian trucking company could pick up the packages and disperse them from there.   All a fellow would be responsible for would be getting the truck and its load across the border.

It would be real easy if the customs officers moonlighted for Border Guard Company.  :D

[Bro. Noble]

OR, Maybe Dawn is Rons better half :D

Or maybe the owner

It don't make no nevermind,  If MD is smart,  they will take a little better look at this forum (and the highly esteemed member that they wronged).  They should have noticed the number of members involved and noticed that between the ribbing and foolishness in the posts the serious desire to help one another.  They should have looked at the sponsers of this forum and realized that most are represented by active members on the forum. 

If they were smart,  they would be quick with an apology to Paul as well as all of the forum.  They would beg to become a welcomed participant in this forum,  and would rush their payment to become a sponser.

[Norm]

I'm glad to hear you got it worked out Paul.

As for MD, well as my mom used to say if you can't say anything nice don't say anthing at all......

[SwampDonkey]

Ron told me that shipping to Canada has been a frustration for him too and UPS or US Mail seem to be the only real options because he can't seem to connect through Puralotor to Canada.

When they ship UPS from the US, SameDay (dispatched from DAY-n-ROSS) makes the delivery here. UPS setup here in 1995 and have offices in Fredericton and Moncton. I remember when they first setup here they would send UPS trucks on delivery, I guess it's cheaper to contract the deliveries out because SameDay delivers their stuff.

[Frank_Pender]

I a happy that the water is under the bridge and Paul has his rebuild kit on its way.  I sure wish there was some way to determine the whereabouts of the first order.   

[doublecut]

doublecut,
My first line in that post was the most important.....The bit about you treating Paul like he was one of YOUR customers, leading to him probably becoming one for real.  Like somebody else posted, you seem understand what Customer Service is all about.
I can say this much...if I end up in the market for a new mill of the 'Dimension' type, I will be very interested in talking with you.  Good Show.  8)
VA-Sawyer

Thank you
doublecut

[SwampDonkey]

Canada Post even within Canada is pretty useless at tracking packages. As soon as it goes east of Montreal, it's like it enters the Twilight Zone. You check the tracking site for a couple of days and you might see that it went over to Bathurst, in the wrong direction. Seems to me they could sort it out at Edmundston (near the Quebec border) and not have to send it the long way around the province. No wonder our postage keeps going up, too much inefficiency.  Makes more sense to have a sorting centre near Edmundston to me, then it could be routed to Bathurst or south toward Grand Falls and Woodstock. Makes too much scence I guess. :

It's only been about 9 months since they installed Interac and electronic cash registers at the Post Offices nearby. You had to pay cash and the postal workers used a calculator and logged transactions with pencil and paper up till then. Had an old typewriter style cash register in some offices. About 25 years behind the rest of the world. :

[slowzuki]

I have shipped from US to Canada via UPS, Fed-Ex, Purolator, USPS, DHL and one other that I can't think off.  HAven't had any bad luck yet other than Purolator leaving a laptop computer (marked on the box too) sitting on my front step all day even though it was a signature required package!

[SwampDonkey]

sitting on my front step all day even though it was a signature required package!

Sameday as done that before, but no signature required. I had one delivery guy tell me he wasn't make'n another trip up my way in the same day, but he was going into Centreville again with some packages (8 mins away). He said I could meet him there for the packages. I said fine. Then I had another package come and he said the same thing when I was here all day. But he had the gumption both times to hold out his nicotene stained fist for a handful of cash for fuel sircharge.  >:( Next time he tries it I'm calling the head office. He knows me and where I live to. ;D

My mother shipped a parcel from Centreville Canada Post and it took 8 weeks to get to me in Fredericton.

[Grappletractor]

Does Mobile Dim have a web site ?