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Author Topic: Buy Stihl parts online w/ parts lookup?  (Read 151505 times)

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Online Al_Smith

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Re: Buy Stihl parts online w/ parts lookup?
« Reply #20 on: April 04, 2012, 12:53:38 PM »
Oh they meaning Stihl listens .Perhaps aren't too vocal about it though .

I can name a number of instances where feed back on certain things has made it to the upper management and corrective action was taken at least in some areas .

One praticular case involved having several pro users operating somewhat protype saws and evaulating them as to performance etc .This area right here is where real progress can be achieved especially on a new product .Right out on the front lines with the people that use the product .

Fact of the matter I've corresponded with a guy pretty high up in Va Beach about carb problems on the 200T's .That's a long story though .Unfortunately that little icon of trim saws has been replaced at least for now but again that's another long story .

Online Al_Smith

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Re: Buy Stihl parts online w/ parts lookup?
« Reply #21 on: April 04, 2012, 01:03:13 PM »
Now then,ahem dealers .Fortunately there are more good ones than not so good .They aren't created equal though but thank heavens they are plentifull so you often have a choice who to deal with .

Guys' like me it's doubtfull will ever buy a new product which some kind of snub their nose at .Others are more than gracious to get the parts you need in very short order .Fact my favorite dealer can have parts usually within 48 hours which a person certainly can't belly ache  about that .

So to cut to the chase as far as my 2 cents worth is concerned ,fire the dealer but don't give up on the product . :)

Offline Ed

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Re: Buy Stihl parts online w/ parts lookup?
« Reply #22 on: April 04, 2012, 02:29:27 PM »
I guess I'm lucky to have good Stihl dealers near me when I need parts. What little bit of service they have done for me has been good as well. I've also been treated good when buying saws.
Over the years there has been only one dealer who will never see my shadow again in their store, they were close to my workplace, only reason I went there was convience, they actually screwed the saw up worse than when it was taken in, then wouldn't admit to it....Ended up taking the saw 30 miles in the opposite direction to another dealer that was recommended to me, IMO their service techs are the best I've ever dealt with and made DanG sure the saw was fixed correctly.

Ed




Offline Paul_H

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Re: Buy Stihl parts online w/ parts lookup?
« Reply #23 on: April 04, 2012, 02:38:35 PM »
I had Stihl chainsaws since I began in the bush and we were always very happy with the company and our dealers in Pemberton and Squamish BC.
When we sold out the logging co in 2003 I worked for another logging outfit for the next 4-5 years but was looking for a small sawshop that was a Stihl dealer specifically  because I liked the product and the dealer support.

In this shop we now own and operate,we also service any other makes that come in if we can find the parts.What I find on a lot of Walmart and Homedepot equipment is they have no support or loyaly to the customers.I've sold a few machines to folks that were looking in on their way to Home Depot and I showed them our products and asked them to look at other products but also to inquire about replacement parts while they were there and see if the staff even knew what they were after,let alone provide.
Most come back and buy from us.
Al.it seems to me that you want the best of both worlds,cheap parts off the internet with no local commitment.That is a Walmart mentality that lowers standards and expectations from the consumer.I see Husqvarnas in Sears and Canadian Tire now and wonder how the dealers feel about that?

We have a storefront and land and building here in town and I'm here from 6:45am to 5:45pm year round whether we get one customer or 100 any given day.We stock many parts and a lot of inventory and are committed to have only quality products.I appreciate any company that backs me up on running my business.

I see many similarities between Stihl and Woodmizer in quality of products and their professionalism.
eg  tregar  meste  på  Tulla, for  ho  var  krulla  i  ulla.

Online Al_Smith

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Re: Buy Stihl parts online w/ parts lookup?
« Reply #24 on: April 04, 2012, 03:55:32 PM »
Paul you're reading some thing into  or I didn't use the correct verbage .

First of all I don't make a living with a chainsaw .I rebuild and repair saws ,collect a few and service some for mainly tree trimmers . I'm not about to dump twice the price into a 20 year old Stihl for repairs as it would bring fair market value .Thusly I use used parts if applicable  .

If it requires new parts and if justified they come from a local dealer .Depending on the application if it's an oldie I might purchase same from new old stock that some flea bay sellers have .

As far as using a dealer,any dealer for repairs I've not met a one that can wrench them as good as myself .That's not bragging just a simple fact of the matter .

Now if per chance I was in the biz of tree work,timber faller etc. I could justify the purchase of new equipment as a cost of doing business and it would most likely be Stihl products .

Now conversely with the shoe on the other foot  I'm a union electrician with both an IBEW plus a UAW journeymans card .I get payed very well .

Now perhaps being a business man you might justify paying 60-70 bucks per hour to have a technician perhaps repair a machine tool .You certainly aren't going to pay that much for a guy or gal to hook up a light fixture in your house .See depends on how you look at things . ;)

Online Al_Smith

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Re: Buy Stihl parts online w/ parts lookup?
« Reply #25 on: April 04, 2012, 04:21:59 PM »
Now let me tell about Husqvarna in case you didn't know .A few years back locally they made power play with some local dealers .Gave them a choice Stihl or Huskey .Stihl won out ,Huskey pulled their franchises and didn't purchase back the stock ,stuck them with it .

I'm pretty certain the Husqvarna models sold at Sears ,Home D. Lowes etc. are consumer models or at least that's all I've seen .If you think back and were around at the time basically McCulloch did the very same tactic and it didn't go well for them .There's of course more to that story as we all well know .

FWIW the closest  stocking Husqvarna dealer is nearly 40 miles away and he's not so good .On that if I need Husky parts they come from a dealer in South Carolina because there just plane out are none in this locality and because of past practices it will be years if ever again that there will be .

Offline Paul_H

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Re: Buy Stihl parts online w/ parts lookup?
« Reply #26 on: April 04, 2012, 05:01:13 PM »

Quote
Now conversely with the shoe on the other foot  I'm a union electrician with both an IBEW plus a UAW journeymans card .I get payed very well .


I knew that about you Al and I believe I read the situation properly.You'd be singing a different tune if you did it for a living.
Honestly,what would you do if a crew came on the job at your worksite and were paid the kind of wages you think a shop should receive for the job you do? How long do you think before you were unemployed?


There are a few guys around here that tinker the same as you and want cheap used parts but would demand full wages for their real,full time job.
I give them what I can and don't feel threatened by their existance because they usually deal with the same kinds of folks.The thing is,how long can you receive Walmart prices and service and expect to receive the wages you get?I'm sure you'll do fine but maybe not so much for your grandkids.
It's very rare that a lawnmower or chainsaw goes out of our shop with a bill over $60 unless it is a pro saw in need of a P&C.The largest bill I've done here so far was $1200 for a full rebuild on a exciter for a 1000lb reversing plate tamper but our labour was 5 hours at $60 and the rest was parts.

Quote
As far as using a dealer,any dealer for repairs I've not met a one that can wrench them as good as myself .That's not bragging just a simple fact of the matter .

I'm not disputing that statement as it's unimportant to me but if I had a nickel for everytime you stated it,I could buy a steak dinner for my wife and I. ;)
I enjoy your posts and your willingness to share your knowledge and that is the truth.
eg  tregar  meste  på  Tulla, for  ho  var  krulla  i  ulla.

Online Al_Smith

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Re: Buy Stihl parts online w/ parts lookup?
« Reply #27 on: April 04, 2012, 06:47:44 PM »
 :D Lively conversation to say the least .

To tell the truth I usually get the pro saws after the dealer says the cost of repairs exceeds the value of the saw .They are honest about it

Example low hours 020T with a cracked oil tank .Dealer probabley 400 labor and all .Good old Al ,used ms 200T crankcase ,flea bay with shipping 50 bucks .Changed the innards in about an hour and a half charged the guy 50 bucks .You work that cheap on saws ?

The trimmer  had 100 bucks in a good running 020T the replacement new of same was over 600 at the time .I don't rob these people but quite truthfully if I don't like them I won't even work on the stuff .I might take a notion to not even charge people .

I'll have to agree with you though if I were in business I'd be bankrupt in short order .Then I'd have to solicite for nickles myself to buy a baloney sandwich .Poor old Al with baloney and Paul with steak ,that's just not right . :D

Offline Paul_H

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Re: Buy Stihl parts online w/ parts lookup?
« Reply #28 on: April 04, 2012, 06:59:13 PM »
It works for me  ;D



Quote
You work that cheap on saws ?
Yes,sometimes I work too cheaply but there are other aspects of the business and things work out in the long run.It's a small town but we service a large area and I like the people,quirks and all.
There are always some freebies and goodwill and it works both ways.
eg  tregar  meste  på  Tulla, for  ho  var  krulla  i  ulla.

Online Al_Smith

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Re: Buy Stihl parts online w/ parts lookup?
« Reply #29 on: April 04, 2012, 07:35:40 PM »


 There are always some freebies and goodwill and it works both ways.
Yeah I agee .On that in my own little life it seems an act of kindness is repayed in one form or another about ten fold and often from where you least expect it .

Offline bandmiller2

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Re: Buy Stihl parts online w/ parts lookup?
« Reply #30 on: April 05, 2012, 07:39:47 AM »
An apology to one of our sponsers Stihl is in order, I took a rather cheap shot at them that whole heel click thing.They are strict, I'am sure with themselves and their dealerships but thats the price of exelence.The only two new saws I've bought in my life have been Stihl. Frank C.
A man armed with common sense is packing a big piece

Offline 2458n

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Re: Buy Stihl parts online w/ parts lookup?
« Reply #31 on: January 01, 2013, 03:02:58 PM »
IF I was in Defiance Ohio which direction would I look to find Al -Smith?

Offline martyinmi

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Re: Buy Stihl parts online w/ parts lookup?
« Reply #32 on: January 01, 2013, 04:10:49 PM »
"...in the center of a giant corn field" of course!
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