cooks customer service

tlkellar · August 27, 2014, 03:48:43 PM

just wanted to share my current situation , i usually use an amish guy down
the road to sharpen my bands. he has been swamped with work & has not been able to get to my bands so i made the decision to get a sharpener i ordered a manual sharpener & setter from a small company i was told it would be 3 weeks to get it fabricated & shipped . well about 3 weeks later i am down to 2 sharp bands & company informed me it would be 6 weeks . got refund from that company & called cooks on Monday ordered the cat claw sharpener & manual setter the girl i talked to was very knowledgeable on product + i got 10 free blades & extra cam free .Like i said i ordered on monday ups called me today tuesday & set up delivery for tomorrow . i dont know if this is common practice with cooks but i just wanted to share this example of great customer service

Chuck White · August 27, 2014, 06:24:11 PM

You'll really like that setup. The Cat Claw is a great sharpener.

By the way, Welcome to the Forestry Forum, tlkellar.

BradMarks · August 27, 2014, 07:12:17 PM

Another Forum Sponsor doing a great job!

petefrom bearswamp · August 27, 2014, 07:13:02 PM

Cooks is good as all of our sponsors.

PineNut · August 27, 2014, 09:24:13 PM

The cat claw is a great machine and that is typical service from Cooks. When I ordered my sharpener, I told the sales personnel that I had an xxx brand sharpener. I was having problems with it and she was ready to call in one of the experts. I stopped her and said that I wanted to salvage the space and put a cat claw in its place. I have not been disappointed with the cat claw.

I have ordered parts from Cooks and if I get the order in early enough, it goes out the same day.

Skip · August 29, 2014, 06:58:03 AM

I have had outstanding service and quality from Cooks ;D 8)

ed in idaho · August 30, 2014, 06:43:14 PM

good to know!!!! 8)

Ed

glassman_48 · August 30, 2014, 08:49:18 PM

tlkellar,
welcome to the forum and sharing what happened to you. I am looking for a bandsawmill and they are one of the ones I am looking at. Nice to hear that about cooks.

fat olde elf · August 31, 2014, 01:35:15 AM

Hey Michigander!!!! Since I have it in print that I am so smart.................would you believe that I have a Cooks MP 32 sawmill? Cooks is a really good outfit !!!!
Great to have met you at the Pig Roast. Say your prayers...........PER

redbeard · September 03, 2014, 12:31:53 AM

My experience with Cooks was outstanding also! The sharpener setter is working great for me. I actually don't mind the extra 10 minutes it takes to set with the single setter I like the results Iam getting. Still learning. Two big thumbs up for Marcie and Cooks!